Deepak Sharma Email & Phone Number

Greater Noida

• Educate customers of all size on the value proposition of managed services on Azure, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.• Capture and share best-practice knowledge amongst the Azure technical and partner communities.• In collaboration with the sales and pre-sales teams, drive revenue growth across a broad set of customers.• Deep expertise in the Azure components & APIs. Strong Windows skills, with… Show more • Educate customers of all size on the value proposition of managed services on Azure, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.• Capture and share best-practice knowledge amongst the Azure technical and partner communities.• In collaboration with the sales and pre-sales teams, drive revenue growth across a broad set of customers.• Deep expertise in the Azure components & APIs. Strong Windows skills, with system administration experience in a production Windows environment.• Present concepts in authoritative and clear manner to customers through white boarding, presentations, and proposals.• People management of a highly technical team. Technical prowess and passion—especially for Azure IaaS, PaaS, and modern Application design practices and principles.• Design Azure virtual networks, networking services, DNS, DHCP and IP addressing configuration.• Design Azure virtual machines (VMs) and VM architecture for IaaS and PaaS; understand availability sets, fault domains and update domains in Azure.• Azure load balancing options, including Traffic Manager, Azure Media Services, CDN, Azure Active Directory, Azure Cache, Multi-Factor Authentication and Service Bus.• Lead the design, implementation, and expansion of the organizations enterprise computing and cloud solutions providing high performance and available enterprise and cloud computing services.• Solution design for client opportunities in one or more Microsoft Competencies or general cloud managed services.• Evaluation/design/development/deployment of additional technologies and automation for managed services on Azure. Show less

Pune Area, India

• Developed methodologies for cloud migration, implemented best practices and helped for infra provisioning and re-platforming. Being part of 60 application migrations and manage the full release process and delivery for a large enterprise.• Used Azure migrate tool for on-premises to cloud migration for Windows VMware and physical servers. Worked on Azure backup and recovery techniques for applications and database on virtualization platform.• Developed and maintained automated CI/CD… Show more • Developed methodologies for cloud migration, implemented best practices and helped for infra provisioning and re-platforming. Being part of 60 application migrations and manage the full release process and delivery for a large enterprise.• Used Azure migrate tool for on-premises to cloud migration for Windows VMware and physical servers. Worked on Azure backup and recovery techniques for applications and database on virtualization platform.• Developed and maintained automated CI/CD pipelines for code and cloud service provisioning using Azure DevOps. Developed desired state configurations, update management and change tracking on virtualization using Azure automation.• Experience in Azure Support, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Azure AD, Azure search, and Function apps. • Expertise in Microsoft Azure Cloud Services (IaaS, PaaS & SaaS), Application Insights, Document DB, Azure Monitoring, Key Vault, and SQL Azure.• Leading, monitoring and maintenance of multiuser computing environment according to organizational requirements. Implementing cost-effective cloud-based systems according to technical specifications of the organization.• Azure Storage container account creation, backing up VM’s and potentially providing Fail-over recovery. Backing up data and making it efficient to restore when needed.• Securing data against unauthorized access by implementing governance policies. Configuring long-term archival storage to maintain corporate compliance.• Worked on General Release team on fixing and maintaining application as per user stories shared.• Involved in yearly Disaster Recovery activity and facilitated Business Continuity Management Activity as per the Business Requirement. Show less

Pune Area, India

• Managed Access Management for DCO starting from Onboarding to DE boarding of Associates.• Situation Management, Change Management and Problem Management for Client Infrastructure and Application Support.• Created Event Management Project and presented to the higher management.• CSI themes implementation, ITPAM Process Automation and SDM KEDB update, Project update.• Created and updated DCO issue tracker on daily basis to proactively managed escalations.• Prepared Daily… Show more • Managed Access Management for DCO starting from Onboarding to DE boarding of Associates.• Situation Management, Change Management and Problem Management for Client Infrastructure and Application Support.• Created Event Management Project and presented to the higher management.• CSI themes implementation, ITPAM Process Automation and SDM KEDB update, Project update.• Created and updated DCO issue tracker on daily basis to proactively managed escalations.• Prepared Daily, Weekly, Monthly, Quarterly and Senior Vice President Reports for review.• Drove the Daily and Weekly review calls from Cognizant.• Prepared Occupancy Report for DCO on regular basis for Effort Estimation.• Worked on After Hours calls Reports and Mainframe Dashboard Reports Automation.• Process Improvements Plans: TA & ORIN incident analysis improvement Plan, MTTA, MTTR and FLR improvement Plan.• Preparing and Uploading Roster for team weekly/monthly. Skill Matrix Tracker for DCO to Reduction in human errors/misses.• Managed CA7/mainframe training and assessment and prepared Performance Improvement plan for DCO.• Escalation Management: Preparing RCA's for the Major/Critical Situations anddoing Four Eye Check to avoid escalation.• Performed monthly audits for the DCO team on regular basis. Show less

Pune Area, India

• The core role was to manage project environment as technical lead in 24*7 Environment by coordinating with different teams and driving the calls to resolution and closure. • Co-Ordinate with team in the identification of Major Incidents and manage them to ensure that those incidents are diagnosed and escalated to appropriate teams with consistent quality standards.• Perform problem management for the repetitive issues by preparing trending analysis Schedule calls with multifunctional… Show more • The core role was to manage project environment as technical lead in 24*7 Environment by coordinating with different teams and driving the calls to resolution and closure. • Co-Ordinate with team in the identification of Major Incidents and manage them to ensure that those incidents are diagnosed and escalated to appropriate teams with consistent quality standards.• Perform problem management for the repetitive issues by preparing trending analysis Schedule calls with multifunctional teams at all levels and Communicate effectively for working on Repetitive Issues and the issues not being resolved to come to a conclusion for finding the cause of the issue.• Providing RCA to clients for all escalated issues by coordinating with manager and review meeting calls.• Preparation of a plan or documents on the issues with corrective steps to ensure not to repeat the same.• Performing proactive analysis on the critical applications/Servers to ensure no issues to be happen• Played a vital role in Planning & managing DR of applications in critical situations and yearly maintenance activities.• Following up with IT Support teams for day to day planned maintenance activities andpreparing/executing the BCP plans to support operations.• Leading the Change management calls on every Thursday and take approval from application teams to give go ahead for change implementation.• Following up with application teams to get the pre & post steps for the change implementation for desired applications to make sure no impact to the customers when the application will be down. • Preparing and presenting Weekly Status Review/Project Monthly Review/ QBR reports of the handled incidents to the clients and work on the feedback provided by client and managers.• Preparing documents for any new process which got implemented in day to day work, Creating a training plan for new resources. Show less

Noida Area, India

• Worked as a Senior Engineer for HCL Technologies where Clientele includes all Global HCL employees using BMC Remedy as a ticketing tool.• Incident Management of all tickets assigned to the team.• Tracking and publishing of Team Data on a daily, weekly and monthly basis, to be shared with senior management.• Maintaining the Roster and Leave tracker for the team.• Attending the Daily Governance call and updating the status of our accounts to ensure that the applications on the… Show more • Worked as a Senior Engineer for HCL Technologies where Clientele includes all Global HCL employees using BMC Remedy as a ticketing tool.• Incident Management of all tickets assigned to the team.• Tracking and publishing of Team Data on a daily, weekly and monthly basis, to be shared with senior management.• Maintaining the Roster and Leave tracker for the team.• Attending the Daily Governance call and updating the status of our accounts to ensure that the applications on the servers are up and running.• Trained new resources to the best of my knowledge with simple examples and makethem comfortable with the work environment.• Preparing the SLO reports on Monthly basis and sending it over to clients.• Joining calls with Support teams (L2 Teams) and schedule the maintenance plans, weekend activity plans.• Identifying defects in the process and raise the DPP’s (Defect prevention Process) and have the application owners to fix the issue on permanent basis.• Analyzing the cause of the issue and provide the RCA (Root Cause Analysis) to prevent thefailure further. Show less

Noida Area, India

• Worked as Technical Analyst in the transition and training team at Greater Noida.• Various transition and knowledge transfer related responsibilities.• Creating SOP’s for processes based on Business Requirement.• Tracked & Published the Training Dashboard on a monthly/quarterly basis in terms of Throughput, Attrition, Trainer Productivity, Refresher Training Initiatives etc. for the Business Unit.• Look after various technical issues on energy applications, updating… Show more • Worked as Technical Analyst in the transition and training team at Greater Noida.• Various transition and knowledge transfer related responsibilities.• Creating SOP’s for processes based on Business Requirement.• Tracked & Published the Training Dashboard on a monthly/quarterly basis in terms of Throughput, Attrition, Trainer Productivity, Refresher Training Initiatives etc. for the Business Unit.• Look after various technical issues on energy applications, updating application, allocating drive to the tools, mapping varies network drives changing internet settings on different IP’s. which also includes report generation customer interaction through mails, maintaining order status, reports based various quality parameters. Worked as a SPOC for the team.• Managed the applications via standalone or remotely to the L2/L3 level. Gave shadow for the new analyst. Show less

Master Of Computer Applications (M.C.A.), Computer Programming, Specific Applications

Activities and Societies: Headed MCA technical team at college level, managed various cultural events for the college team. Master.

Bachelor'S Degree, Master Of Computer Application