Deepak Sharma Email & Phone Number

Greater Noida

• Educate customers of all size on the value proposition of managed services on Azure, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Capture and share best-practice knowledge amongst the Azure technical and partner communities.
• In collaboration with the sales and pre-sales teams, drive revenue growth across a broad set of customers.
• Deep expertise in the Azure components & APIs. Strong Windows skills, with… Show more
• Deep expertise in the Azure components & APIs. Strong Windows skills, with system administration experience in a production Windows environment.
• Present concepts in authoritative and clear manner to customers through white boarding, presentations, and proposals.

Pune Area, India

• Developed methodologies for cloud migration, implemented best practices and helped for infra provisioning and re-platforming. Being part of 60 application migrations and manage the full release process and delivery for.
• Used Azure migrate tool for on-premises to cloud migration for Windows VMware and physical servers. Worked on Azure backup and recovery techniques for applications and database on virtualization platform.
• Developed and maintained automated CI/CD… Show more
• Developed and maintained automated CI/CD pipelines for code and cloud service provisioning using Azure DevOps. Developed desired state configurations, update management and change tracking on virtualization using Azure.
• Experience in Azure Support, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Azure AD, Azure search, and Function apps.
• Expertise in Microsoft Azure Cloud Services (IaaS, PaaS & SaaS), Application Insights, Document DB, Azure Monitoring, Key Vault, and SQL Azure.

Pune Area, India

• Managed Access Management for DCO starting from Onboarding to DE boarding of Associates.
• Situation Management, Change Management and Problem Management for Client Infrastructure and Application Support.
• Created Event Management Project and presented to the higher management.
• CSI themes implementation, ITPAM Process Automation and SDM KEDB update, Project update.
• Created and updated DCO issue tracker on daily basis to proactively managed escalations.
• Prepared Daily… Show more

Pune Area, India

• The core role was to manage project environment as technical lead in 24*7 Environment by coordinating with different teams and driving the calls to resolution and closure.
• Co-Ordinate with team in the identification of Major Incidents and manage them to ensure that those incidents are diagnosed and escalated to appropriate teams with consistent quality standards.
• Perform problem management for the repetitive issues by preparing trending analysis Schedule calls with multifunctional… Show more
• Perform problem management for the repetitive issues by preparing trending analysis Schedule calls with multifunctional teams at all levels and Communicate effectively for working on Repetitive Issues and the issues.
• Providing RCA to clients for all escalated issues by coordinating with manager and review meeting calls.
• Preparation of a plan or documents on the issues with corrective steps to ensure not to repeat the same.

Noida Area, India

• Worked as a Senior Engineer for HCL Technologies where Clientele includes all Global HCL employees using BMC Remedy as a ticketing tool.
• Incident Management of all tickets assigned to the team.
• Tracking and publishing of Team Data on a daily, weekly and monthly basis, to be shared with senior management.
• Maintaining the Roster and Leave tracker for the team.
• Attending the Daily Governance call and updating the status of our accounts to ensure that the applications on the… Show more
• Attending the Daily Governance call and updating the status of our accounts to ensure that the applications on the servers are up and running.

Noida Area, India

• Worked as Technical Analyst in the transition and training team at Greater Noida.
• Various transition and knowledge transfer related responsibilities.
• Creating SOP’s for processes based on Business Requirement.
• Tracked & Published the Training Dashboard on a monthly/quarterly basis in terms of Throughput, Attrition, Trainer Productivity, Refresher Training Initiatives etc. for the Business Unit.
• Look after various technical issues on energy applications, updating… Show more
• Look after various technical issues on energy applications, updating application, allocating drive to the tools, mapping varies network drives changing internet settings on different IP’s. which also includes report.

Master Of Computer Applications (M.C.A.), Computer Programming, Specific Applications

Activities and Societies: Headed MCA technical team at college level, managed various cultural events for the college team. Master of.

Bachelor'S Degree, Master Of Computer Application