With 8 years of experience in the customer service industry, I have developed a comprehensive skill set that spans across client management, problem-solving, team leadership, and process optimization. Over the course of my career, I have had the opportunity to serve as a Subject Matter Expert (SME), role that have allowed me to sharpen my leadership abilities while maintaining a strong focus on delivering exceptional service. My expertise includes guiding teams to achieve high performance, coaching colleagues on best practices, and ensuring that customer queries are addressed quickly and effectively. I am passionate about creating seamless customer experiences, improving service workflows, and driving customer satisfaction.