-IT service delivery for clients across Globe acting as IT Business Partner to COO organization ensuring steady operations. Managing relationship with internal stakeholders and external clients ensuring MSA/compliance/contractual obligations are met. Timely Risk assessment and escalation management.-IT Operations Management for India leading the Onsite Support teams. Adherence of IT KPI's & productivity targets maintaining operational excellence and enhancing end to end service delivery for end customer. -Automation efforts within the team to ensure GenAI innovations to optimize the ways of working, increasing the overall team efficiency.

-Global IT Transitions leader responsible for IT readiness for new business on boarding across business verticals and geographies including US, APAC, Europe & India.(With a team of ~25 resources)-Managed IT proposals for new business deals and growth initiatives. Responsible for driving joint IT strategies with new customers and IT pricing on overall solution.Developed comprehensive program delivery roadmaps that included project plans outlining the resources, costs, assumptions, Risk assessments, timelines and overall expected outcomes.-Devops implementations, agile and waterfall methodologies for Project management.-Ensured clarity amongst project members regarding roles & responsibilities, effectively distributing work packages to optimize resource allocation.-Ensuring the team triggers the change control processes to manage scope creep, ensuring that impact on project scope, budget, & timelines were effectively addressed.-Transparent & timely communications