- Managed SOX audits (walkthrough & testing) – internal for the entire IT Department of the Bank- Managed SOX audits – external for the entire IT Department of the Bank- Managed Statutory Audits (IT) conducted by E&Y/KPMG for Indian geography- Provided support for the Statutory Audits (IT) and compliance to foreign geographies- Managed CMM audits conducted by external auditing firms (Deloitte & Hexaware)- Responsible for timely submission of annual/quarterly Regulatory and Compliance reports/certificates- Managed monthly KRI submission for IT dept to Organisation Risk Management Group(ORMG)- Handled periodic Review of Risk Control Library/Risk Profile templates with ORMG- Handled IT SLAs review for International Business Group- Managed continuous review of Change Management Process and published the report to the senior management- Managed pre-audits and corrective actions and tracking of other Audit points for closures- Managed Compliance Dashboard review published to the management- Facilitated and participated in IT Policy and Procedures review- Managed review and updation of IT Process Notes and management approval- Managed implementation, enhancement and support of applications primarily related to Compliance & internal organization use.

Application & ISMS managementClient Service Management & Consulting

- Requirement definition, evaluation of packages, implementation, administration, maintenance and support of HRMS & Payroll applications- Managed Central Helpdesk for IT Shared Services for ERP and other web applications- Scope definition and policy definition for ISO27001- Implementation and maintenance of information security policies and procedures as per ISO27001 guideleines- Risk assesssment and mitigation- Identify improvement area and implement the solutions- Co-ordination with all the departments / business divisions at various levels for maintenance and improvement initiatives - Conduct internal audits for ISO27001Received an award from the CMD in appreciation of successful implementation of the Payroll package on schedule, within a very short timeline.

- Implementation & support of customised ERP- Setup central Help Desk for application support services- Managed IT Helpdesk in co-ordination with the users, regional support teams and the central development, systems, network and communication teams- Application performance monitoring and improvement- Release Management- Assisted in activities related to maintenance of BS7799 certification for the Warehouses- Assisted in BS7799 internal audits

- Managed the testing and migration of Lotus Notes Servers from version 5.0.4 to 5.0.8- Managed Server administration and maintenance of the Mailing system that expanded to support 1300 users across 60 locations country-wide- Attended escalated issues on Messaging- Design, documention , implementation and maintainance of the Backup Policy for the central servers at the Data Centre, nodal servers and critical desktops- Provided LAN support

- Server installation, administration & maintenance- Designed & Setup Domino Messaging Network- Server performance monitoring & fine tuning- User guidance and support to regional IT support teams

Responsible for IT Infrastructure Setup, System Administration & Maintenance, Application support & training, Vendor management, IT asset management Felicitated for successful implementation of Y2K project