Deepali Sidhu Email & Phone Number

Dubai, United Arab Emirates

• Accountable for all channels of client relations (calls, walk-ins, emails) and resolve escalated customer Issues and operational matters.
• Managing operational costs/Expenses of the products and making the products attractive and profitable.
• Coordinate with Clients, Sales members and internal departments as deem necessary to improve client experience.
• Responsible for hiring, building, and inspiring a dynamic team and leading them to deliver their best performance as per company standards. Allocation of resource to ensure effective manpower utilization and high.
• Manage internal and external teams of more than 100 members on a regular basis, ensuring their capabilities according to the product line.
• Lead Management.

Dubai, United Arab Emirates

• Planning international Sales strategy and activities.
• Training and development of international realtors for local sales in targeted countries which include India, Kenya, China and Hong Kong.
• Planning and executing international property show in coordination with internal teams and external realtors.
• Travelling to international markets for business developments.

United Arab Emirates

• Managing all channels of client relationship/ customer service.
• Managing property sales, property consolidation and generated exceptional numbers for the company during the global downturn.
• Converting clients from the cancelled projects to Ready or under construction projects (property consolidations).

Dubai

Dubai

• Manage all Channels of Customer Communication. (walk-in, phone calls, faxes & e-mails).
• Handling customers through all channels of communication, especially walk-in customers.
• Handling Cheque collection issues in co-ordination with Collection dept to handle the timely installment payment of the property.
• Preparing weekly and monthly reports on customer queries, complaints and their status.
• Smooth and complete handling of Property Transfers with co-ordination from Legal dept,
• Providing Customer Service and resolution to individual and corporate clients within the permissible time range to meet the TAT

United Arab Emirates

• Managing corporate accounts of tag sales and billing cycles.
• scheduling and holding regular team meetings with process changes and regular updates.
• Preparing process documents and teams monthly and overtime and attendance reports.
• Preparing monthly roasters for fleets team

Delhi, India

• Identifies, investigate, and resolve users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Conducting call monitoring on live and recorded calls and subsequently taking feedback sessions with team members
• Minutes of the meetings for the assistant Manager and for the team.
• Process related updates for team and monitoring performance.
• Process related updates for team and monitoring performance