Deepali Singh Email & Phone Number

Ahmedabad, Gujarat, India

India

• Understanding the business/functional requirements and discussing the requirements with team members too.• Good Experience in Testing practices and worked hands-on independently as a manual tester.• Prepare test plan and test strategy.• Well versed with Testing Phases and adaptation of testing in each phase.• Experienced with STLC and Testing Concepts.• Provide testing supports during different phases of the Software Testing Life Cycle.• Tuning of the SQL queries and Unix Commands.• Understanding of software development lifecycle, testing methodologies, QA terminology, processes, and procedures using ATDD and TDD methods.• Self-Driven, results-oriented, motivated, and a team player.

Noida, Uttar Pradesh, India

• Creating Digital Catalogue For Client Just Dial(JD).• Follow up and records from Business owners of Regular Digital Survey for Catalogue created through Google Sheet and Google form.• Follow up and records of Regular MOM(Minutes of the meeting of Respective Team.

Noida, Uttar Pradesh, India

• Giving the Process and product training to the N.H.T Batches.• Arranging the Refresher session for existing and newly hired employees.• Ensure the maximum throughput and maximum no. of cleared trainee.• Being as a client, responsible for Training process flow/ Arranging Refresher/ Various Type of Training( TNI/C-SAT) for Outsource Partner (Digicall B.P.O)• Prepared the process Flow, Training Module and Training Delivery content.• Deliver Training to Inbound and Outbound Agents for the new process updates and their implication over the live calls.• Part of Calibration team along with Operations and Quality and providing feedback about the calibration call.• Auditing and providing feedback to new joiners about training and calls.• Responsible for minimum attrition and maximum throughput.

Greater Noida,India

Bachelor Of Technology - Btech, Computer Science, First

Activities and Societies: • Coordinator of CS-IT Society at College. • Coordinator of Reception committee in Hi-Tech-2009 at MIT. • Won.

Senior Secondary, Mathematics, First(Hons.)

Activities and Societies: • Black Belt in JUDO-KARATE.

Senior High School, First(Hons.)

Activities and Societies: • Won 2nd prize in ART competition at school. • Won 1st Prize in Rangoli Competition at school. • Won 1stprize.