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Deepali Shetty Email & Phone Number
Manager of Operations
at
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager of Operations
Location
Mumbai, Maharashtra, India
Who is Deepali Shetty? Overview
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Quick answer
Deepali Shetty is listed as Manager of Operations at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Deepali Shetty.
Deepali Shetty previously worked as Teacher and Project coordinator at Freelance and Business Consultant and Co Founder at Mumbai Staytion - A Backpackers Hostel. Deepali Shetty holds Master Of Arts - Ma, Art History, Criticism And Conservation from Mumbai University Mumbai.
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SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
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Profile bio
About Deepali Shetty
“The future belongs to young people with an education and the imagination to create.” – Barack Obama. This quote summarizes my quest to channelize my passion for engaging with young learners.As a successful customer service operations manager, my career philosophy has been about understanding customer needs. I have applied this philosophy successfully in consulting for the ground-up operations for Mumbai Staytion – a backpackers hostel. I am also trained in Personal Counselling and I have volunteered to teach economically weaker students (NGO – Agni). I am confident that my managerial skills will help me immensely in implementing effective “Student – Centric” programs in schools, colleges, develop academic content and improve service levels and engagement of institutions with students, teachers, and parents.
Current workplace
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Svkm'S Narsee Monjee Institute Of Management Studies (Nmims)
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7 roles
Deepali Shetty work experience
A career timeline built from the work history available for this profile.
Manager Of Operations
Current
Oct 2021 - Present
Teacher And Project Coordinator
Freelance
I work as a volunteer with NGO - Agni. I am a freelance teacher and project coordinator. I teach History to 10th Standard Students in a Municipality School - Gundavali Mumbai Public School and I coordinate for various activities and learning skills with the management. It helps me to connect with young minds from lower economic backgrounds and encourages.
Jul 2019 - Oct 2021
Business Consultant And Co Founder
Mumbai Staytion - A Backpackers Hostel
With 14 years of experience in diverse fields ranging from IT, Telecom, Insurance & Banking, I could explore my freelancing consulting expertise in the hospitality industry i.e. a backpackers hostel – Mumbai Staytion. I was part of the operations team right from planning, development, and execution – Marketing & Operations. Visit us at www. Mumbai.
Jul 2018 - Mar 2020
Senior Manager
Accountable for the West Zone Operations, including the largest SME base of 3000+ SME accounts with a team of 28 professionals. Key responsibility included customer service operations for enterprise customers, increasing customer retention ratio by managing FOS (Feet on Street) Agency, supervising escalations, service concerns, service recovery calls.
Feb 2015 - Apr 2018
Manager - Grievance Redressal
Delivered award-winning performance in leading the setup of the Grievances Redressal Cell (17 Grievance Officers) for customer complaints PAN India and supervision of the Grievance as per IRDA guidelines (Inception). Also monitored “Sampark” that manages walk-in customers at head office and ensured speedy retention and customer service.
Apr 2008 - Feb 2013
Assistant Manager - Communications
Stream India
Supervised 3 major programs (America Online or AOL, Microsoft, Adobe) – Voice and E-Service, with a team of 14 (Communication Coaches under Quality Dept. like Hiring, Training, OJT, Certifying) and ensured that the process adhered to the standards set by the clients and the company.
Feb 2005 - Mar 2008
5 education records
Deepali Shetty education
Master Of Arts - Ma, Art History, Criticism And Conservation
Bachelor'S Degree, History
10Th
Carmel Of St Joseph
Postgraduate Degree, Education Management
K J Somaiya College Of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077
Masters In Education Management And Leadership, Educational Leadership And Administration, General, A +
FAQ
Frequently asked questions about Deepali Shetty
Quick answers generated from the profile data available on this page.
What company does Deepali Shetty work for?
Deepali Shetty works for SVKM's Narsee Monjee Institute of Management Studies (NMIMS).
What is Deepali Shetty's role at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)?
Deepali Shetty is listed as Manager of Operations at SVKM's Narsee Monjee Institute of Management Studies (NMIMS).
Where is Deepali Shetty based?
Deepali Shetty is based in Mumbai, Maharashtra, India while working with SVKM's Narsee Monjee Institute of Management Studies (NMIMS).
What companies has Deepali Shetty worked for?
Deepali Shetty has worked for Svkm'S Narsee Monjee Institute Of Management Studies (Nmims), Freelance, Mumbai Staytion - A Backpackers Hostel, Vodafone, and Bharti Axa Life Insurance.
How can I contact Deepali Shetty?
You can use AeroLeads to view verified contact signals for Deepali Shetty at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), including work email, phone, and LinkedIn data when available.
What schools did Deepali Shetty attend?
Deepali Shetty holds Master Of Arts - Ma, Art History, Criticism And Conservation from Mumbai University Mumbai.
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