I work as a volunteer with NGO - Agni. I am a freelance teacher and project coordinator. I teach History to 10th Standard Students in a Municipality School - Gundavali Mumbai Public School and I coordinate for various activities and learning skills with the management. It helps me to connect with young minds from lower economic backgrounds and encourages them to learn and grow. Our aim is to ensure all students are engaged in their studies and there are minimum school dropouts. I… Show more I work as a volunteer with NGO - Agni. I am a freelance teacher and project coordinator. I teach History to 10th Standard Students in a Municipality School - Gundavali Mumbai Public School and I coordinate for various activities and learning skills with the management. It helps me to connect with young minds from lower economic backgrounds and encourages them to learn and grow. Our aim is to ensure all students are engaged in their studies and there are minimum school dropouts. I do regular counseling sessions with the students and their parents. Idea is to promote - "Education to all". Show less

With 14 years of experience in diverse fields ranging from IT, Telecom, Insurance & Banking, I could explore my freelancing consulting expertise in the hospitality industry i.e. a backpackers hostel – Mumbai Staytion. I was part of the operations team right from planning, development, and execution – Marketing & Operations. Visit us at www. Mumbai Staytion.com and follow us on FB & Instagram page Mumbaistaytion Hostel.

Accountable for the West Zone Operations, including the largest SME base of 3000+ SME accounts with a team of 28 professionals. Key responsibility included customer service operations for enterprise customers, increasing customer retention ratio by managing FOS (Feet on Street) Agency, supervising escalations, service concerns, service recovery calls, account retention calls, Activation team, organizing various customer engagement activities and managing CEO/Corporate Office visits.

Delivered award-winning performance in leading the setup of the Grievances Redressal Cell (17 Grievance Officers) for customer complaints PAN India and supervision of the Grievance as per IRDA guidelines (Inception). Also monitored “Sampark” that manages walk-in customers at head office and ensured speedy retention and customer service.

Supervised 3 major programs (America Online or AOL, Microsoft, Adobe) – Voice and E-Service, with a team of 14 (Communication Coaches under Quality Dept. like Hiring, Training, OJT, Certifying) and ensured that the process adhered to the standards set by the clients and the company.