• Providing L1/L2 level technical support to Windows server infrastructure and Active directory environment which includes Users, Groups, OU and Policy management• Supporting Incidents, Service requests, Change requests and Project requests raised by Clients• Work on VM Monitoring Alerts• Possess hands on experience in VM Ware Installations• Solved approximately 325 Incidents per month, minimized problems and Incident volume• Possess good skills in utilizing call tracking software• Granted/Revoked admin rights, maintained account permissions and security of the system• Performing daily/monthly health checklist on physical and virtual servers.• Knowledge in performing script based task in case of bulk requirement using Power Shell.• Supporting VMware virtual infrastructure for windows client machines for commissioning/decommissioning, operating system troubleshooting and administering.• Setting annotation for the VM Reboots & updating the VM tools.• Managing VM Ware Alerts and warnings through VDI alerts and generating the reports for the VDI alert.• Managing the VMs in through VM Console & VSphere client.• Creating virtual machines using the templates as per the client requirement.• Managing 6800 client/Virtual machine with team in 24/7 support and Performance management report collection and validation on schedule basis for London & Chicago.• Administering and troubleshooting performance counters in such Disk Space, CPU Usage, and Memory usage of virtual machines.• Analyzing the VM-support logs for ESX servers and Virtual Center logs to diagnose the root cause of any problem.• Managing and Administering Print servers.• Managing and Administering Windows 7 and 10 client machines.• Responsible for Client antivirus management using McAfee Antivirus.• Incidents recorded in In-house ticketing software and deliverable will be actioned as per SLA.• Coordinating with Backup team for backup related issues.

• Managed user account across application running in various platforms likeWindows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2003,Windows Server 2008 and Linux have basic knowledge. • Maintained all kinds of software Adobe Reader all versions, Citrix, Check point, Green shot, MS Office, SAP, Net install, SCCM, VNC remote desktop, Symantec Endpoint Protection, Quick Heal& Zebra Designer• Maintained Hardware Barcode printer GK420t,GX420t,S4M, Barcode Scanner LS4278, Barcode Cradle STB4278, Canon IR2318L, HP LaserJet P2035n + D-link LPT Printer Server DP-301+, HP LaserJet 2055dn, HP Office Jet 00,Wi-Fi Scanner MC9090,Avaya IP phone 9611G, 1608 I& HP Server Proliant ML110 G6, HP Rack Server Proliant DL 180 G6& Back Device HP Storage work Ultrium 1760 SAS. • Maintained Cisco Router 2800, Avaya G430, Switch catalyst 2960.S Serial POE+ & Cisco 2500 Series wireless controller• Maintained folder access, access control, 500+ User, Asset maintenance and AMC maintenance all IT related Hardwares • Worked on LAN, WAN Technologies and OSI layer model• Investigated, diagnosed and resolved all network problems• Managed user account using Active Directory, & DNS, DHCP• Installation, Configuration, Administration & Troubleshooting of desktop and laptops in windows operating system

• Previously worked as Desktop Support Engineer & Network Engineer in Present Computer Services., Chennai.• Worked in IT industry for 1 year and 4 months on development and maintenance of networking beside telephone support • Worked as Desktop Support Engineer on Switches and Routers• Experienced in Troubleshooting and configuring in Networking• Exposure and Professional experience in CCNA Networking• Willing to learn and apply newer business technology