Deepan M. Email & Phone Number

Singapore

Northpoint Offices, Mid Valley City

- Inbound and outbound calls / Provide information on the company’s products and services. - Resolve customer complaints via phone, email, mail, or social media.- Assist with placement of orders, refunds, or exchanges. (work with logistic and other departments) - Report and submit activity direct to the customer service manager.- Ensure that all orders are placed in the order database and delivered to the customer in the chosen time slot (follow up pending cases everyday) - Maintain professional interaction (popularly foreign customers)

Menara Ta One (Klcc)

- McDonald's project ( ensure a comprehensive understanding of all standards of performance including business protocol and McDonald's policies and procedures)- Ensure all customers feedback and complaints are managed to resolve.- Work on agreed productivity and quality standard and KPIs as provided by management*Part-time job where i work after college.

Selangor, Malaysia

- Education Partner Program (EPP), operate and manage 4G campus-wide network (for the provision of data and voice services within the university's)- Managed store at Taylors University Lakeside, Subang Jaya and frequently travel within region for roadshows- Customer service and sales is the top of the list activities.- Manage complaints and carry out each request by case- to-case basis, perform dispute adjustment( POS System) and liaise with various department to accomplish greater customer service. - Keeps management informed by submitting activity and results reports everyday.- Reason leaving the job - (continue higher studies)

Selangor, Malaysia

- Service customers existing account, plan and organize daily to increase potential sales.- Focuses sales efforts and perform dispute adjustment. - Submits orders by referring to price list and product literature.- Maintains professional and technical knowledge by attending educational workshops ( DiGi HQ - Shah Alam ) - Provide historical records on stock availability, and customers sales. - Supervised numerous road show around Kuala Lumpur to increase the sales. - From Junior managerial, I was promoted to higher managerial in the period of 6 months.- Archive individual sales target, and lead team to increase sales. (by conduct short briefing on step and skills to attract customer).

Diploma In Business Administration, Business

Activities and Societies: Rotary Club of Kuala Lumpur - social work, meeting, event Toastmasters malaysia - talks, event-active student.

Sijil Pelajaran Malaysia (Spm), Economics & Accounting Class

Activities and Societies: - St.john ambulance - Represent Malaysian Red Crescent eventA pleasant High School experience