In charge of StarHub prepaid distribution channel. Managing sell in of StarHub prepaid cards to assigned distributor and ensuring growth of given territory based on measurable KPI such as retail points and sim card growth. Building rapport with key retailers to achieve retailer mindshare over competitor products. Also in charge of organizing and maintaining weekly roadshows in your assigned zone as well as participation in major events (IT shows etc). Have taken over handling of key chains stores since 2015 (7-Eleven, Cheers, SPC, Caltex) Job role involves dealing with buyers and arranging promotion mechanics. Lead a team of 3 merchandisers to cover outlets and ensure KPIs are met. Organization of route plan, comms brief for the week, technical and service issues.

Managing existing NTUC Link merchants as well as sourcing for suitable companies to join our membership program. Was in charge of major accounts such as VICOM, NTUC Club, Comfort Delgro, STA. Brought aboard IT merchants such as Cyberactive, P.A Mart. Job scope included frequent merchant visits and coming up with joint promotions to drive members spending and redemption at participating merchants. Provided detailed analysis of customer profiling for future targetted campaigns.

Responsible for all of SingTel’s prepaid products, such as calling cards, prepaid SIMs, top-up cards and electronic top-ups. My job scope covered all aspects of planning, developing, and directing of marketing efforts for our products. I had to actively source for and maintain a loyal client base by effectively managing our channel partners’ sales through marketing initiatives and acquisition programs, such as roadshows, new product launches and campaigns and working on leads together to increase our distribution points.

Providing timely response, accurate and quality solutions to customers. Executing service recovery actions resulting from service shortfalls at any contact channels as well as achieving the set targets for productivity and quality. Till date I have been attached to 1627 M1shops, as well as the Sales and Retention hotline.

Duties: Handling of corporate accounts for wholesale department - Actively sourcing for new clients as well as providing excellent account servicing for existing clients. Achievements: Promoted to Account Manager from Corporate Account Executive within a span of 6 months. As a new department was delegated under my care, I acquired the ability to not only meet, but also set high standards of service to develop a work force that embraces a culture of teamwork and excellence

Duties: Promoting Toshiba’s comprehensive range of laptops to corporate customers. Given no customer leads I was required to source for my own clients. Achievements: Managed to break into some major accounts such as TNT, Pacific Intl Lines, Royal Sun and Alliance. Consistently built up a sound customer base and hit the $100K quota which was a benchmark for success in the team.