As a Quality Control Executive at Invesmate EdTech pvt Ltd, I collaborate with the Basic and Advanced Course Teams to generate periodic audit reports through our LMS. I effectively manage and address grievances received via social media and IVR, ensuring swift and satisfactory resolutions. My role also involves assisting in maintaining and updating company SOPs and supporting the creation of new policies when necessary. Additionally, I generate detailed reports using tools like Google Forms and Docs and conduct meetings with leads and the sales team to discuss audit or SOP-related issues.

1.Working with 30+ Subordinate providing training about Company policy and SOP,2.Prepairing periodic MIS Reporting and uploading in portal.3.Achieving Compliance through Monthly Audit and Checks,inventory Health check analysis through SAP MM.4. Inventory Management.5. monitoring incident through sequrity automation System.5. Shrinkage Control and Asset Protection.6. Coordinate with deference Stack Holders to Resolved issue.

AT COMPUTER WORLD, I HANDLED CUSTOMER INTERACTIONS AND FACILITATED THE SALE OF NEW AND USED COMPUTERS. MY ROLE REQUIRED A STRONG UNDERSTANDING OF CUSTOMER NEEDS AND TECHNICAL KNOWLEDGE TO PROVIDE THE BEST SOLUTIONS.

In my role at Domino's, I greeted customers and resolved issues to ensure a delightful experience. My responsibilities included customer service, pizza making, oven tending, and delivery, all aimed at enhancing customer satisfaction.