Deep Chaggar, Csm®, Pmc™ Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Utilizing web-based analytics to discover pain points and make informed decisions to improve user experiences on FreshBooks.com for multiple product features: user checkout flows, localization redirects, pricing page, website chatbot, direct buy offerings, and global navigation• Helped the WebOps team to elevate using a SAFe framework to ease the management of complex projects allowed us to focus our output and boosted a 130% increase from the previous year. Created and set up… Show more • Utilizing web-based analytics to discover pain points and make informed decisions to improve user experiences on FreshBooks.com for multiple product features: user checkout flows, localization redirects, pricing page, website chatbot, direct buy offerings, and global navigation• Helped the WebOps team to elevate using a SAFe framework to ease the management of complex projects allowed us to focus our output and boosted a 130% increase from the previous year. Created and set up dashboards to track metrics such as story points, velocity, and capacity to measure team progress and growth• I wrote effective and detailed user stories which in turn helped increase sprint completion rates by 50% as defined by our definition of 'done' and allowed developers to stay focused Show less

Toronto, Ontario, Canada

• Focused on PMO initiatives by enhancing agile practices to standardize tools and processes, coaching project managers and project teams on agile processes.• Developed reports to lead QBR meetings with internal senior management; providing clarity on budget, reporting, and status for all projects under my ownership which also identified client opportunities with the account team.

Toronto, Ontario, Canada

• Lead Digital Project Manager focused on delivery UI/UX for web-based and e-commerce projects for a Fortune 500 company that maintains a unified brand message and a focused engaged user experience.• Utilising JIRA to manage agile processes with Kanban boards for all stakeholders to have transparency across multiple stages on the project.

Toronto, Canada Area

• Leading requirement workshops to kick off the need for an integrated accounting platform to track Ad spending, campaign budgeting, reporting, and accounts receivable/payable.• Engaging stakeholders and product holders with information and data relevant for decision-making to prioritize the work for the team to act on.

Toronto, Canada Area

• Managed a new SCENE initiative of implementing a paid tier program for the SCENE loyalty brand as a pilot project in Edmonton with a $1MM budget. This implementation touched across technologies from the web/app/email to backend integrations at the membership level.• Continual enhancements on the web and app as smaller projects by assisting or managing these implementations with internal teams to ensure aligned marketing efforts.• Groundwork outlined for defining PM processes… Show more • Managed a new SCENE initiative of implementing a paid tier program for the SCENE loyalty brand as a pilot project in Edmonton with a $1MM budget. This implementation touched across technologies from the web/app/email to backend integrations at the membership level.• Continual enhancements on the web and app as smaller projects by assisting or managing these implementations with internal teams to ensure aligned marketing efforts.• Groundwork outlined for defining PM processes and communication best practices for departments to manage projects. Show less

Toronto, Ontario, Canada

• Worked with an amazing and talented team to drive home greatly developed website experiences for clients - not only all within house, but on the AgilityCMS platform that is widely used nationally across Canada and globally around the world.• Managed 6-10 clients at a time - with ongoing projects of 2 or 3 complex full website builds and integrations, alongside multiple smaller scoped projects.• Focused on the development of new PM processes within the organization to better… Show more • Worked with an amazing and talented team to drive home greatly developed website experiences for clients - not only all within house, but on the AgilityCMS platform that is widely used nationally across Canada and globally around the world.• Managed 6-10 clients at a time - with ongoing projects of 2 or 3 complex full website builds and integrations, alongside multiple smaller scoped projects.• Focused on the development of new PM processes within the organization to better gauge resource management, identifying project risks, dependencies, and as well as mitigation plans. Show less

Toronto, Canada Area

• Worked closely and cross-functionally in Cardinal Path by managing multiple teams and their abilities to deliver digital media and analytics services for multiple large organizations and Fortune 500 companies. Daily responsibilities include interacting with clients by leading internal/client status meetings, providing weekly reports, and governing client expectations.• Managed project scope, resources, monitoring budgets, timelines for data intelligent tool implementations (i.e.… Show more • Worked closely and cross-functionally in Cardinal Path by managing multiple teams and their abilities to deliver digital media and analytics services for multiple large organizations and Fortune 500 companies. Daily responsibilities include interacting with clients by leading internal/client status meetings, providing weekly reports, and governing client expectations.• Managed project scope, resources, monitoring budgets, timelines for data intelligent tool implementations (i.e., Google Tag Manager, Google Analytics Premium, Google AdWords/Marketing, Re-marketing efforts) with enterprise clients across Canada, United States, and international countries.• Continually focusing on driving improvements in process and technology practices within the organization that affects all levels of business to be more efficient. Show less

Stoney Creek, On

As a consultant I aided clients with the management of the development of website and mobile application needs for their business. If you're trying to figure out how the Internet [website, social media, even mobile applications] can help boost your on-line presence but don't have the time, this is where I step in to make things clear and help execute the project.Managed/scoped/budgeting the development of an eCommerce website build for clients that also connected to third party… Show more As a consultant I aided clients with the management of the development of website and mobile application needs for their business. If you're trying to figure out how the Internet [website, social media, even mobile applications] can help boost your on-line presence but don't have the time, this is where I step in to make things clear and help execute the project.Managed/scoped/budgeting the development of an eCommerce website build for clients that also connected to third party applications via API integrations.Developing, and providing insightful feedback for eCommerce, website development, and Social Media and SEO strategies for pre and post analytics and reporting. Show less

Etobicoke, On

• As the digital lead on the migration team to upgrade client websites (1300+) to the new proprietary system boasting a state of the art CMS. Working with project management software and SalesForce to manage progress for all projects and communication with account managers, account directors, and clients.• Coordinating with resources and stakeholders, planning projects timelines, outlining tasks, adhering to deadlines and milestones.

Hamilton, On

• Meticulously coordinated/managed 50+ client accounts for web development and marketing strategies by communicating regularly and effectively with the use of critical timelines and ensuring projects were delivered on time• Worked closely with clients to develop and provide website solutions that ranged from social media campaign strategies, database integration, and custom CMS websites.• On numerous occasions pointed as the lead technical account coordinator for heavily coded… Show more • Meticulously coordinated/managed 50+ client accounts for web development and marketing strategies by communicating regularly and effectively with the use of critical timelines and ensuring projects were delivered on time• Worked closely with clients to develop and provide website solutions that ranged from social media campaign strategies, database integration, and custom CMS websites.• On numerous occasions pointed as the lead technical account coordinator for heavily coded and database projects to provide eCommerce solutions to be custom-tailored to each client's unique specifications.• Analyzed strengths/weaknesses of on-page and off-page SEO for clientele with the coordination of the web team and providing feedback on SEO/SEM strategy implementation.• Budgeting/planning/coordinating large scaled projects; identifying weaknesses and strengths in website development/structure and providing solutions to clients that are both cost-effective and practical. Show less