Deep Dasani Email & Phone Number

Bengaluru, KA, IN

India

o Pioneered innovative solutions leveraging Artificial Intelligence (AI) for faster incident cause identification, contributing to a reduction in MTTR.o Brought in multi-million cost savings through implementation of strategic consolidation of roles & functionso Collaborated closely with various application and infrastructure teams at enterprise level to.

Pune, Maharashtra, India

Grew through a series of increasingly impactful positions. Brought in turn around increasing challenges of customer retention and revenue growth per year. Unified/harmonized teams, processes, systems, KPI’s and technologies to bring in a customer centric approach and shift the team’s thought process towards a customer first thinking. Kept stakeholders.

Pune, Maharashtra, India

Promoted to a leadership role to develop and plan strategy, support the development of SunGard’s capabilities and operationalize service offerings. Worked across teams to provide the knowledge, resources and tools to deliver exceptional service to external clients, win in the marketplace and support the company’s growth and profitability. Developed a.

Pune, Maharashtra, India

Responsible for delivering Service Management across key customer account. Spearheaded as a subject matter expert on IaaS, Paas, hybrid and Public Clouds and guided the team with the best practices and solution. Developed and implemented a structured framework around delivery of premier services with defined and measurable KPI’s to ensure customer.

Pune, Maharashtra, India

* Successfully drove lifecycle management (LCM) activities, maintained up-to date technical documentation, including production & recovery configurations, application dependency maps, run books, patching schedules, overall solution architecture document, recovery strategies / plans, contract changes and service performance reports* Executed incident.

Pune, Maharashtra, India

Hired to provide technical design and solutions to customers in terms of cloud computing adoption as a trusted customer advisor. Designed and proposed solutions that address the client’s need demonstrating how cloud services benefit the customer’s business. Collaborated closely with Sales, Product Management. Consulting & Engineering groups to support.

Pune, Maharashtra, India

• Responsible for Service improvement across Incident Management, Problem Management, SLA Management and Change Management processes with focus to ITIL & ITSM Service Delivery Practices.
• Conducting Account level Trainings for 750+ audience comprising of Application Teams, App Managers, Delivery Managers on process improvements and best practices for SLA Management to improve account level performance.

Hyderabad, Telangana, India

• Responsible for Planning, Design, Implementation and Administration of Data Storage and Backup Infrastructure management for enterprise clients
• Provide technical leadership and for performing Backup and recovery of data, servers, applications and rebuild the systems after a disaster or unexpected event

Pune, Maharashtra, India

• Responsible for Planning, Design, Implementation and Administration of Data Security and Network security management for medium and large enterprises
• Providing Enterprise Level technical support to multiple Symantec security products, restoring virus infected systems impacted by Intrusion

Pune, Maharashtra, India

• Providing premium technical support of various Linksys and Netgear Networking devices like Wired and Wireless Routers, Switches, Modems, Wireless Cameras, VOIP devices