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Deepesh Ghavri is listed as Sr. Exec ORM at Porter, a with 286 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Deepesh Ghavri.
Deepesh Ghavri previously worked as Sr. Executive ORM at Porter and Customer Service Team Lead at Tech Mahindra Business Services.
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I have had the opportunity to work with some of the leading tech companies and startups at different designations which helped me develop strong work ethics, gain professional experience and personal growth.
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Mumbai, Maharashtra, India
Looking for mentions of the brand or individual (CEO, Founders) on the internet, including social media posts, news articles, blog posts, and customer reviewsResponding to both positive and negative feedback, and engaging with customers in a personalized wayManaging online reviews and addressing negative publicity or crisesWorking with other teams, such as public relations, customer service, and legal, to ensure a consistent brand image
Mumbai, Maharashtra, India
• Managing a team of 15-20 agents and handling attendance, shrinkage and schedule adherence• Facilitating feedback sessions between the agent and QA• Handling client (Disney+ Hotstar) escalations on emails/calls
Mumbai, Maharashtra, India
• Handling customer queries (subscription, content & tech) on emails & Social Media (Twitter & Facebook)• QA (2019 – Present) – Quality check for replies going on email to users sent by agents• Dsat Analysis – Scrubbing Dsat cases and providing Feedback to agents regarding areas of improvement• Queue Management (2019 – Present) – Ensuring the inflow of email & Social Media queries is managed and are replied to especially during high profile events (IPL, GoT finale etc)• Part of L2 (Level 2 support) team handling complex tech queries for better Csat 2019-Present
Mumbai, Maharashtra, India
• Handling chats in the respective channel and providing resolution for the query (Travel, Wellness, Nearby)• Providing offline support to assistants in the absence of TL• Haptik app backend management• Front end content management promoting offers
Mumbai, Maharashtra, India
• Handling customer queries on their current handset contract ( billing, cancellation, upgrade)• Providing tech assistance in case of bad network reception
Mumbai, Maharashtra, India
• Outbound agent following up on inbound calls to confirm issue resolution• Providing Tech support to agents in the absence of TL/SME
Other employees you can reach at porter.in. View company contacts for 286 employees →
Bala Kumaran
Colleague at PorterBengaluru, Karnataka, India
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Shivnath Patare
Colleague at PorterPune, Maharashtra, India
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Shaurya Raj
Colleague at PorterBangalore Urban, Karnataka, India
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Anurag Kapoor
Colleague at PorterGurugram, Haryana, India
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Sumangal Halder
Colleague at PorterNoida, Uttar Pradesh, India
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Kaleem Ullah
Colleague at PorterBengaluru, Karnataka, India
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Goutham Bk
Colleague at PorterBengaluru, Karnataka, India
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Shaul Nirmalkar
Colleague at PorterGurugram, Haryana, India
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Pavan Pavan
Colleague at PorterBengaluru, Karnataka, India
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Venkatappa Mariypol
Colleague at PorterMumbai, Maharashtra, India
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Quick answers generated from the profile data available on this page.
Deepesh Ghavri works for Porter.
Deepesh Ghavri is listed as Sr. Exec ORM at Porter.
Deepesh Ghavri is based in Mumbai, Maharashtra, India while working with Porter.
Deepesh Ghavri has worked for Porter, Tech Mahindra Business Services, Sutherland Global Services, Disney+ Hotstar, and Haptik Infotech Pvt Ltd.
Deepesh Ghavri's colleagues at Porter include Bala Kumaran, Shivnath Patare, Shaurya Raj, Anurag Kapoor, and Sumangal Halder.
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