• Responsible for all pre-sales & post sales technical activities for the practice.• Consultative (functional and technical) input to the Sales team on matching prospect requirements to Companies deliverables.• Client engagements on key requirements and Proof of Concept Demos.• In depth consultation on software integration and solution architecture. • Supporting technical responses for RFP, RFQ.

 Providing L2 support to the customer in various products. Interacts with product support personnel, and potentially the customer, when the customer’s problem cannot be resolved directly by first-level resources. Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action. Interacts directly with the customer/user when the product is… Show more  Providing L2 support to the customer in various products. Interacts with product support personnel, and potentially the customer, when the customer’s problem cannot be resolved directly by first-level resources. Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action. Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as break downs.  Includes all appropriate departments to facilitate a successful resolution to any client issues. Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action. May prepare test environment and test new enhancements or other internal quality testing. Provides mentoring/training to less experienced peers. Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs. Involved in customer installations, upgrades and training. Show less