Deepesh Kumar Mk Email & Phone Number

Hyderabad, Telangana, India

Bangalore

Finance & Accounting Experience: OTC (Order to Cash)  Order management and Service order management processes  Cash Applications Credit Risk Management Billing / Invoicing  Contract Management  Bonus Management PTP (Order to Cash)  IP activity Invoice processing Parked and Block • Leading a team and managing end-to-end operations for PTP - NAZ• Connecting with OTC / AR / Billing / Sales team on regular basis to understand… Show more Finance & Accounting Experience: OTC (Order to Cash)  Order management and Service order management processes  Cash Applications Credit Risk Management Billing / Invoicing  Contract Management  Bonus Management PTP (Order to Cash)  IP activity Invoice processing Parked and Block • Leading a team and managing end-to-end operations for PTP - NAZ• Connecting with OTC / AR / Billing / Sales team on regular basis to understand downstream impact• Conducting monthly Reward and Recognitions for entire team• Preparing PowerBI reports based on PTP requests from different data domains, Adhoc request and daily activities.• Request gathering, analysing request and providing the solutions• Perform all activities on periodic basis to meet the SLA & TAT and report out to client and internal stake holders (Ex: Monthly, quarterly and yearly) ensuring activities completed within agreed time and of the highest quality and ensuring metrics met as per agreed KPIs / SLAs targets as applicable.• Perform Process Controls & documentation, Quality Check. etc.Significant Achievements:• BOT implementation in Goods receipts – Increasing on-time payment to vendors. Delivering 4 FTE benefits and customer satisfaction.• Successful implementation of COUPA – BOT resulting in 4 FTE benefit and improvised Payment on time.• Established quality standards and data quality reports for various operational areas, ensured a high-quality customer experience Show less

Bangalore

Leading Cash Application for Europe and Canada.Adopting Artificial intelligence (AI) and Bringing Transformation of process.Process standardization across EU and NAZSignificant Achievements:• Setting up a new team of 26 members in Bengaluru in 3 months right from hiring, induction, training, and transition• Successfully implement “High Radius” for Cashapps which helped in 3FTE benefit.• Implemented standardization, completeness & consistency data across all masters… Show more Leading Cash Application for Europe and Canada.Adopting Artificial intelligence (AI) and Bringing Transformation of process.Process standardization across EU and NAZSignificant Achievements:• Setting up a new team of 26 members in Bengaluru in 3 months right from hiring, induction, training, and transition• Successfully implement “High Radius” for Cashapps which helped in 3FTE benefit.• Implemented standardization, completeness & consistency data across all masters • Initiated Cross Training Plan across the team to manage any kind of volume• Pivotal in improving the quality scores by implementing effective training plans and providing leadership and direction to direct reportees; delivered agreed quality metrics and contributed in reviewing the work of other team members Show less

Bangalore

• Leading a team of 30 resources and managing end-to-end operations for Order to cash (Order booking / invoicing / cash application Bonus management / Contract management)• Transitioned Bonus Management from Prague to Bengaluru.• Acting as a Single Point of Contact (SPOC) for any client queries or issues; facilitating stakeholder communication & relationship management; initiating meetings with clients, weekly calls; building, delivering, and managing business reviews and client visit… Show more • Leading a team of 30 resources and managing end-to-end operations for Order to cash (Order booking / invoicing / cash application Bonus management / Contract management)• Transitioned Bonus Management from Prague to Bengaluru.• Acting as a Single Point of Contact (SPOC) for any client queries or issues; facilitating stakeholder communication & relationship management; initiating meetings with clients, weekly calls; building, delivering, and managing business reviews and client visit presentations; participating in audits conducted by internal as well as external teams• Performing compliance audits for OTC to ensure all are in place based on company policy, conducting quality checks-based MICS for across teams • Executing several operations including KPIs, SLA Management (Service Level Agreement), Volumes Management, Team Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate and RCAs (Root Cause Analysis), Headcount and Forecasting, Unit-Time Review and Training Needs• Developing Management Information reports on a weekly basis that contribute to the calculation of resources utilization level; reviewing intraday process peaks and troughs to manage resources effectively; gathering business requirements for new change request in processSignificant Achievements:• Transitioned AOA processes from London (UK) to Bangalore• Worked and implemented PO tracker in GAMIT Tool, which has helped in managing the Pos Globally and will get to know the status of each PO within a single search, which resulted in 2 FTE reduction.• Completed smooth 3 transitions without any major concerns/ issues• Acknowledged as a part of Continuous Improvement Project completed on meeting TAT & QC Show less