Deepesh Mourya Email & Phone Number

As a Deputy Manager Training and Quality at Concentrix, I lead and support the quality and training functions for various clients and processes, ensuring compliance, efficiency, and customer satisfaction. By using analytical skills to identify and implement process improvement initiatives, resulting in reduced errors, increased productivity, and enhanced quality standards.Prior to joining Concentrix, I gained valuable experience in quality assurance and team management at WNS and TaskUs, where I handled end-to-end quality functions, client engagement, performance review, and root cause analysis. I also collaborated with training and operations teams to provide feedback, coaching, and training to quality analysts and agents.

Listed skills include Management, Microsoft Office, Customer Service, Leadership, and 6 others.