Deepesh Mukundan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

• Collaborated with the Application Development team in the planning, design, development, and deployment of new applications, and enhancements to the existing applications
• Reviewed, analyzed and proposed changes to the existing systems to increase business effectiveness and efficiency.
• Coordinated cross functional meetings to determine root cause of problems, and improve workflow processes.
• Provided timely product and process support to diagnose problems and implement solutions, to minimize interruptions in production with an emphasis on process optimization and a reduction in waste.
• Supported business users, troubleshoot simple and complex application issues, and develop creative solutions to support business needs.
• Provided technical support to anticipate and diagnose throughput issues. Identify prime areas for improvement in CI projects that have been identified and prioritized.

Toronto, Canada Area

• Collaborated with Business and IT stakeholders to identify processes required for the launch and post-launch of an eCommerce platform
• Designed, documented and implemented processes such as, Merchant On-boarding, Admin Desk, Feedback management
• Worked closely with developers and successfully coordinated the initial phase launch of the website.
• Monitored existing processes for gaps and suggested improvement as needed
• Assisted with the QA and UAT of the first phase of the website, documented bug reports and ensured timely follow up with the development team to get weekly resolution
• Identified and recommended enhancements to the e-commerce platform based on analysis of process outputs

Mumbai Area, India

• Executed different critical jobs which affect the Batch Management and Backup of SAP systems
• Investigated Backup and Scheduled Archive activities of SAP systems
• Developed and maintained a detailed project plan
• Introduced new techniques, documented and communicated among the team of 45+ people to improve adherence to the pre-decided SLA
• Managed and coordinated with different service lines to ensure timely and error free deliveries
• Conducted requirements analysis and prepared specific proposals for modifying or replacing existing systems

Navi Mumbai, India

• Created and tested navigational map products and GPS aligned systems functional on Windows, iOS as well as Android platforms using ArcGIS extended with 3D Analyst
• Worked closely with Business Analysts to produce Business Requirements Document (BRD) and Functional Requirements Document (FRD) and well exposed to database management
• Reviewed requirements for testability and coordinated with the field team to ensure zero discrepancies between the field data and geographic data to ensure data integrity and quality controls
• Lead weekly Defect Report Meetings and presented product progress updates. Generated various reports to fulfill the reporting and audit needs and got intensive exposure to advanced MS Excel
• Proactively analyzed the application system, to trace out bugs and anomalies. Escalated issues to the development team and thrived to fulfill maximum user needs and requirements

Post Graduate Diploma, It Business Analysis

Bachelor’S Degree, Information Technology