- Client domain : Audit, tax and Advisory Project 6: ServiceNow module : ITSMIdentifying the gaps in the current customized Change mangement process implemented in ServiceNow. Addressing the issues and inculcating the intellengence to overcome the toil and delays in the approval process.-Client domain: Airline,IT and Aviation Software solutions Project 7 : Introducing ownership of IN SCOPE ITIL practices for (Incident,Problem,Change and Request fulfillment) to Organization ownership and management. Integrating the internal BU of organization to existing LOB’s enabling joined up and end to end delivery of IT services.Delivered service and practice improvement through implementation of identified opportunities in the Service Now platform.

- Client domain : Oil and gas Project 1: GRC Servicenow: Process mapping, migration and implementation from other tool to ServiceNow- Client domain: Telecommunication Project2 :ITIL processes( Incident,Problem, Change, Request,Knowledge,Event management) documentation and implementation of process in ServiceNow- Project 3: Internal to KPMG Built a product on GRC ServiceNow (Policy and compliance) checking the control compliance for various entities specific to Pharma / healthcare sector based on GxP practices.- Client domain : Insurance Project 4: To finalize and implement COBIT framework for its central functions and three tech hubs ( Germany,Poland and India). To achieve this ,prioritized objectives and processes were designed ( fully inlined with COBIT framework) documented and implemented on ServiceNow for tech hubs and central functions.- Client domain : Electronics and Semiconductors Project 5: ServiceNow module : SPM Designed, configured and Implemented customized solution on PPM Module as per clients requirement. Worked with stakeholders to gather requirements and implement custom solutions. Created custom reports ,dashboard and templates specific to Costing approval, Finances, Employee billability and Statement of work.

- 3.5 years of professional experience in ITIL best practices implementation and operations.- ITSM Transition: Understanding customer(s) current environment and replicating the same on service provider(s) side.As a part of transition ,ITIL process were transitioned and deployed.- Preparing end to end project plan for the transition and deployment of process in tool( ServiceNow) and tracking the same.-Design and develop the process,procedure and templates for process implementation subject to the approval of the customer organisation process owners.- Identify gaps and issues: design problem solution, including the definition and collection of clear actionable business requirement.- Interacting with the people at various levels in client IT leadership to percolate the IT service management culture within the organisation, to assess the effectiveness of the process,to identify the areas of improvement.