Deepika Chavan Email & Phone Number

Mumbai, MH, IN

Mumbai Area, India

• My responsibilities include
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• keeping accurate correspondence records
• meeting regularly with management
• updating client details
• Identifying ways to overcome clients' dislike

Trained more than 1000 participants on different topics related to their jobs and professional life. Creating reports on individual performance of the participants, feedback given on areas of improvement. Created modules for training as per requirement.

Mumbai Area, India

Responsible for researching and resolving customer billing inquiries regarding merchant disputes, maintaining cardholder satisfaction and reducing losses to the bank. Working in a high volume, fast-paced production environment. Evaluating cardholder-initiated disputes through call center referrals and written correspondence/email relating to these.

Mumbai Area, India

Monitoring calls and providing feedback to ensure enhanced customer experience. Coaching and Training front line advisors to provide correct resolution and quality service. Bottom Quartile management – Quality and C-Sat. Conducting Refresher training on Soft Skills, Product and Process. Generating reports relating to team and process performance. Analyzing.

Mumbai Area, India

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.Key Accomplishments:Managed.

Mumbai Area, India

Researched and responded to telephone and electronic inquiries from customers. Handled various complaints from customers. Entered inquiry data to the tracking systems. Handled situations that require extensive research. Investigated and routed complaints from national/ local regulators and consumer to appropriate office for resolution.

Mumbai Area, India

Took inbound calls for providing service and product information. Provided callers with information on internet packages and promotions. Resolved customers’ technical issues over the phone. Generated tickets for problems that cannot be resolved over the phone. Made sales calls for soliciting business from new customers. Up-sold services to existing.

Bachelor'S Degree, Accounting

12Th, Business/Commerce, General

10Th, Business/Commerce, General, A