Deepika Doshi Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Maintaining TAT.• Types of Escalations handled(First Level, Nodal, RBI, Senior Management).• Frequent interaction with Business stakeholders and business head.• Co-ordination with multiple department(Operations, Sales, Collection, Legal, Credit and Technical)

Mumbai, Maharashtra, India

• Handling team of 14 people.• Maintaining Service level.• Maintaining budget AHT.• Monthly reports preparation for Budget AHT, Service Level & SOP score.• Cross Sales of Product.• Helping team members to give end to end resolution to customer.• Helping team members in achieving determined targets. • Escalations handling.• Updating internal education tool for officers (KEYA, KAIRA, KLAPP & Smile index).• NPS recovery.• Helping team to give one service nomination in every month.

Mumbai, Maharashtra, India

TAT adherence, End to End resolution to the customer, training to new joinees, product/process update training to existing employees.Seeking approvals from Stakeholders

Thane, Maharashtra, India

Handling customer queries on email. Speak to customer on case to case basis. Final resolution to the customer. TAT adherence for self cases.

• Invoicing, cash statements, purchase & creditors entry.• Taxation (payment and return files of TDS & service tax).• Pricing / customer services / processing RFQ.• Foreign remittance documentation. Obtaining rates and quoting to customers.• Coordinating & Documentation of shipments for export and import.• Bank reconciliation, payment and receipt.