Answer incoming calls, determine the purpose of the call, and transfer callsHandle customers queriesInteract with visiting vendorsProvide ongoing customer service supportReceive, sort, and distribute mail, receive and process deliveriesSchedule appointments, draft correspondence, and generate reports and other documentsMaintain front desk procedures including contact information, directions, and frequently requested company informationManaging the website – www.tektonestates.comMaintain up-to-date knowledge about company products and services.Contact enquirers to understand the exact requirement and further pass the lead to the sales team. Create and manage postings on different property portals to generate enquires like Magicbricks.com, 99acres.com, etc..Keep track on the assigned work to the team and maintain the team’s MIS.Maintain the record of the bookings. Inform clients about company products, services, and promotions.Ensure that client requests are handled timely and accurately.Handle HR-related documentation and records. Act as the first point of contact for all human resource-related activities.Assist human resource managers during recruitment and induction procedures. Create and maintain liaison with external recruitment agencies. Coordinate in-house training activities and track training sessions.Assist HR in performing background checks and reviewing references.Coordinate interviews and direct applications to the right channels.

Managing the website – www.thelivingpad.comSorting of enquires on the basis of - rental, resale, and new properties.Contact enquirers to understand the exact requirement and further pass the lead to the sales team. Contact and management of relationships with Developers / Builders, Investors, Individual Owners / Channel Partners, and Land Owners for property details.Upload the property details on The Livingpad website.Create and manage postings on different property portals to generate enquires like Magicbricks.com, 99acres.com, etc..Keep track of the assigned work to the team and maintain the team’s MIS.Coordinate with the buyer/lessee and the seller/lessor/ builder till registration of the property / rental agreement execution -for the required documents by them and the company.Maintain the record of the bookings. Handled personnel records and labor relations.Assisted in reviewing and entering data from human resource documentation.Maintained liaison with prospective candidates.Arranged interview schedules and followed up on candidates’ responses.Coordinate interviews and direct applications to the right channels.

Selling a wide range of insurance products of Future General India Life Insurance co. ltd.Lead Generation, Need Analysis, Proposal Making, Negotiation, Closing Sales. Maintaining Professional relationships with various Clients and Generating Business from various Industry Verticals like-Banking, Automobile, Govt. sectors, and others.Successfully marketed and sold a full line of products for the company. Independently managed the entire sales cycle, from initial client consultation, product presentation, to the closing of the final sale. Sales from Referral.

Monitoring & mentoring a team of collection field executives.Define process/systems to monitor team efficiency.Handling escalated calls. Resolving customer queries.To handle refund, shifting, plan change.Resolving customer queriesManage the performance of the team. Meeting the assigned targetsParticipating in quality processes & making MIS.Meeting walk-in annoyed customers, analyzing and solving their grievances Handling presales and post-sales customers and meeting their requirements.For any type of customer problem coordinating with concern dept. till the time of closure. (ex-billing,sales, technical)Receiving monthly pending payment of my branch and send it to the concerned. Preparing the reports and database of customers, customer queries, and the trends followed by the dept.To generate consolidated reports of all executives on a daily, weekly, and monthly basis.

TATA VSNL (BROADBAND DIVISION).VSNL is India’s network gateway to the world. Providing all types of services related to ISPHandling cash for bill & Renewal packs.Handling Customer queries with raising Service Request.Coordinate with all DSA’s for Complaints and Sales.Coordinate with Zonal Manager of Sales for approvals for complaints.Look after for activation of sales.Maintaining MIS.Follow up for escalated case. Handling walk - in customer queries.Point of SaleElementary knowledge of Arbor-BP.Maintenance of Database, giving data/ information for various departments, and preparation of reports on deadlines.Undertaking different training classes for new Sales Executives joiners - about the job, product and most importantly harmony between customer service and sales.