• Understanding Customer Requirements: Collaborating with sales teams and clients to gather and understand their audiovisual (AV) system requirements and objectives. • Technical Solution Design: Creating customized AV system designs and solutions based on customer requirements and budget constraints. This involves selecting appropriate AV equipment, determining optimal system configurations, and preparing detailed technical proposals.• Presentations and Demonstrations: Conducting product • demonstrations and presentations to clients, showcasing the features, functionalities, and benefits of the proposed AV solutions. Effectively communicating technical information to non-technical audiences.• Cost Estimation and Proposal Development: Providing accurate cost estimates for AV system installations, including equipment, labor, and other associated expenses. Developing comprehensive proposals and quotes for clients.• Vendor Management: Collaborating with AV equipment vendors and suppliers to stay up to date with the latest products, technologies, and industry trends. Evaluating and selecting appropriate AV equipment for each project.• Continuous Learning: Staying abreast of the latest AV technologies, industry standards, and best practices through self-study, attending industry conferences, and participating in relevant training programs.• Collaboration and Teamwork: Collaborating effectively with cross-functional teams, including sales, engineering, and project management, to ensure the successful delivery of AV projects and customer satisfaction.

• Gathered requirements from the onsite team and client and had detailed discussions to understand the necessary system changes. Assessed the impact of the requirements on the business perspective and provided solutions accordingly.• Created comprehensive approach and functional documents that captured the client's detailed requirements. Updated existing FRS (Functional Requirement Specifications) and user manuals to incorporate the new changes.• Conducted impact analysis of requirements provided by the client and onsite members. Identified the components that needed to be modified and assessed the impact of these changes on the existing modules.• Estimated the effort required to implement the changes and meet the client's requirements.• Developed detailed program specifications based on the design and requirement documents.• Created test scenarios and test cases for unit testing, module testing, integration testing, and regression testing.• Developed modules using various technologies and reviewed code written by other team members to identify technical and functional issues.• Conducted unit, integration, and module testing of the code I developed. Assisted other team members in executing their test cases and helped the QC team during integration and regression testing.• Conducted knowledge transfer sessions and provided training to team members.• Provided support to clients and the QC team.• Addressed and fixed defects identified during testing phase.

• Providing support for multiple Trade applications, including EPMS, TBMS, SFMS, CFMS, and TRIMS EYE. These applications interact online with FLEXCUBE, which is Citibank's core banking system.• Creating program specifications and test cases & conducting peer-to-peer reviews of program specifications.• Engaging in code development and review, as well as conducting unit and integration testing.• Resolving end-of-day (EOD) and beginning-of-day (BOD) issues by debugging PRO*C and PL/SQL codes.• Monitoring and resolving critical issues in the beginning-of-day, end-of-day, and end-of-month processes that have a significant impact on the client's business.• Investigating and resolving reconciliation errors in account balances reported by users and providing effective measures for resolution.• Identifying system bugs and performing bug fixes.• Generating monthly status reports and statistics on the number of tickets and their trends.• Providing efficient support to users, ensuring 100% resolution within the SLA.• Coordinating with multiple teams located at different physical locations.• Escalating issues to peers when necessary and at the appropriate time.