• NPMU Consultant for Swadesh Darshan 2.0, a Flagship Scheme of Ministry of Tourism, Government of India • Monitoring of 5 States tourism experiences under the Scheme (Telangana, Tamil Nadu, Chandigarh, Punjab & Puducherry)• Review of DPRs, MPRs, and Proposals by Project Development and Management Consultants for end-to-end tourism experience • Co-ordination with project progress, resolution on project issues, review meetings• Destination management activities (DMA) with Destination Management Organizations (DMOs) in respective Districts of States/ UTs of the Scheme. • Promoting Sustainable and Responsible tourism under the Swadesh Darshan 2.0 Scheme.Consultant and facilitator for G20 Tourism Working Group under G20 Presidency, India• Tourism Working Group meetings under G20 Presidency, India and worked for the Goa Roadmap which was endorsed by the G20 leaders.• Coordinated with various international organizations -UNWTO, UNEP, WTTC, ADB Bank, OCED, World Bank, UNESCO, Aga Khan Trust, ATTA, CLIA etc. during G20• Coordinated with line Ministries in India during the event• Coordinated for G20 Additional Events

Team Leadership & Client Servicing● Leading a team while reporting to the CEO - Function Marketing & Business Development● Spearheading strategic initiatives to ensure effective marketing, business development, and client retention efforts for tourism service providers operating in Austria and Germany.● Representing 6 tourism boards, 2 destination management companies, 3 hotel chains, and 1 designer shopping outlet including Innsbruck & Zell am See tourism boards, Salzkammergut Tourist Group, a&o Hostels, Harry’s Home & Adler hotels, and McArthurGlen Designer Shopping outletsRevenue Generation & Business Development● Playing a key role in increasing revenue by multi-folds and executing highly successful client campaigns ● Overseeing new market development and B2B/B2C sales campaigns while participating in roadshows & trade fairs ● Organizing seminars, e-promotion campaigns, and national-level roadshows ● Leading India sales campaign with for the clients Key Achievements ● Managed and executed the Robinville Roadshow with prime partners from Austria & Germany ● Steered the inauguration of the new Plasser India plant at Karjan ● Spearheaded the product launch of new tourism partner Stubai Glacier in India to ensure high visibility market

Business Head at 19dots.com, having a simple philosophy that takes shape together with a fine brigade of professionals who have worked in the communication industry for more than a decade. We are 19dots to help you communicate in the fast-paced digital space with the latest in technology. We partner you in your business goals. To reach your customers with an apt communication design. From social media content to online campaigns we are a Solutions provider, who will make sure that your brand is not just visible in the digital space but is engaging organically. We provide a specialized content solution for an evolved digital-savvy customer, across social media a platform that is: relevant cutting edge & Engaging. The format can be a film, blog, post, social media campaign, or digital promotion on experiential websites with AR/VR creating an unforgettable experience through best of technology. Contact me at deepika@19dots.com, deepika.nagpal@gmail.com

● Provided thought leadership for developing and implementing products/services while executing management strategies ● Launched the Slovenia Roadshow in India and administered business development while reporting to the Directors. Conducted roadshows pan India with Indo European Travels and Slovenia Tourism board P&L & Account Management● Managed profit & loss of the travel business while leading a team of 20 members and administering vendor selection ● Liaised with B2B, B2C, and 20 key Japanese corporate accounts while identifying new business opportunities

Senior Manager - Sales and Operations (International Holidays) Aug ’09 – Dec ‘13Yatra.com Gurugram, INTeam Leadership & Management● Led a sales & operations team of 100+ members while reporting to the Chief Customer Officer Ms. Sonia Mehta ● Managed 25 outsourced vendors from I Energizer for generating new business opportunities while developing business ● Directed the team to provide backend support to the sales team, channel network, and retail branches Process Streamlining & Budgeting● Improving operational efficiency and reduced waste by ensuring high customer satisfaction and increasing profit margins ● Administered yearly budgets while setting profit & loss targets and performance appraisals for individual team members ● Developed policies, streamlined processes, coordinated events, and administered cost control Key Achievements● Won the Best Manager Award in the Line of Business ‘11 ● Formulated and executed strategies to derive business worth INR 80 mn. annually while ensuring customer retention

● Spearheaded a team of 3 members and managed the online travel business while reporting to the Manager ● Formulated & implemented 4 local marketing campaigns resulting in increased locally sourced sales Customer Service & Sales● Managed a customer portfolio of unique clients including group escorted tours, online products, and cruises, etc. ● Utilized specific and measurable goal planning to achieve 100% sales targets

● Drove end-to-end B2B & B2C sales and operations for international holidays while reporting to the General Manager ● Conducted extensive research while analyzing development and market information of the outbound segment