Deepika Sharma Email & Phone Number

Bengaluru, Karnataka, India

Successfully oversaw a portfolio of over 50 key accounts.Created and executed strategic account plans, boosting sales revenue by 20% and achieving a 95% customer retention rate.Worked with cross-functional teams to discover and secure new business opportunities, leading to a 30% increase in new account acquisition.Regularly conducted business reviews with clients to understand their needs and challenges, providing solutions to enhance customer satisfaction.Managed and delivered complex Salesforce implementations, ensuring smooth deployment and adoption in collaboration with clients.Offered expert advice on Salesforce best practices, enhancing operational efficiency and increasing user adoption.Delivered product demonstrations and presentations to senior stakeholders, clearly communicating the benefits of Salesforce solutions.Led training and enablement sessions for clients and internal teams, improving productivity and user adoption.Kept up-to-date with Salesforce products and industry trends, effectively sharing this information with clients and internal teams.

Bengaluru South, Karnataka, India

• Meet with potential clients to cultivate and grow long-lasting relationships, contributing to revenue growth.• Present the company profile to clients who can benefit from our services, highlighting key value propositions.• Negotiate terms and contracts with clients to ensure mutually beneficial agreements.• Resolve escalated client issues and complaints, particularly regarding resource allocation and performance.• Identify new business opportunities and collaborate with the sales team to generate additional revenue.• Drive revenue growth by upselling and cross-selling additional services to existing clients.• Interact regularly with existing clients and internal contacts, ensuring scheduled meetings and communications are maintained.• Develop and implement best practices in business development and client management systems.• Monitor client satisfaction and proactively address any concerns to ensure client retention and revenue continuity.• Track and report on revenue performance, providing insights and recommendations for continuous improvement• Managed and delivered complex Salesforce implementations, ensuring smooth deployment and adoption in collaboration with clients.• Offered expert advice on Salesforce best practices, enhancing operational efficiency and increasing user adoption.• Delivered product demonstrations and presentations to senior stakeholders, clearly communicating the benefits of Salesforce solutions.• Led training and enablement sessions for clients and internal teams, improving productivity and user adoption.• Kept up-to-date with Salesforce products and industry trends, effectively sharing this information with clients and internal teams.

Gurugram, Haryana, India

Noida, Uttar Pradesh, India