Deepika Singh Email & Phone Number

Vanves, FR

Paris, Île-de-France, France

Paris, Île-de-France, France

Paris, Île-de-France, France

• Provided essential support to the Chief Revenue Officer in daily operations and strategic initiatives, including the overall responsibility for managing and coordinating sales activities.
• Prepared weekly sales reports and interactive dashboards on Salesforce to effectively track, analyze, and manage opportunities and deals, enabling data-driven decision-making.
• Created impactful board presentations and weekly commercial meeting presentations, ensuring effective sales strategies and performance communication.
• Conducted win-loss analysis for the product marketing team, identifying key factors contributing to deal successes and losses and providing valuable insights for improving sales strategies.
• Supported the marketing operations teams by analyzing leads and assessing conversion rates using Hubspot, enabling data-driven optimizations and ensuring targeted market focus.

• Performed statistical analysis of international trade market to find out the new opportunities to grow the business.
• Conducted comparative analysis of different commodities based on demands and preferences to make the better deals.
• Analysed the market trends to make new business strategies to face competitors and stay ahead in market.
• Managed and motivated the team of five members to achieve high standards and Key Performance Indicator targets.
• Prepared weekly workloads for team members and conducted regular meetings to coordinate the weekly allocation of tasks.

Noida, Uttar Pradesh, India

• Successfully resolved over 14K escalated customer complaints through chat and phone, demonstrating exceptional problem-solving abilities and a commitment to delivering optimal solutions.
• Assisted customers with refund processing, return creation, after-sale product complaints, and concession issuances, consistently meeting their needs and fostering positive experiences.
• Created and maintained weekly reports, tracking essential metrics, including customer satisfaction rate, Net Promoter Score, and One-time resolution rate, to deliver valuable insights for continuous improvement.
• Maintained an exceptional quality score and achieved a customer satisfaction score consistently above 95 %, reflecting a dedication to delivering high-quality service and exceeding customer expectations.

Noida, Uttar Pradesh

• Facilitated medical appointment scheduling, diagnoses, and report collections for HCL employees and retail customers, ensuring a smooth and efficient healthcare experience.
• Achieved a remarkable 300K Euro profit through the enrollment of over 10,000 individuals in preventive health solutions, employing various sales techniques such as prospecting, emailing, and inbound marketing.
• Increased team productivity by preparing and leveraging daily call status reports on Excel, providing valuable insights and enabling effective monitoring and optimization of operations.
• Played a key role in enhancing operational efficiency and productivity by training newly hired employees on company policies and procedures, equipping them with the necessary knowledge and skills to excel in their roles.

Master'S Degree, International Business

Modules - Business Analytics Management, Project Management, Global Marketing Management, Quantitative Methods of Research, Research.

Bachelor'S Degree, Bsc In Life Science, 71%

12Th, Science, 74%