Deepika Sood Email & Phone Number

Noida, Uttar Pradesh, India

 Leading a team of 10 to manage the complete US Vendor ecosystem Managing Senior Executives & C-Level contacts at the Vendor side, to ensure high CSAT Managing the US Client & Vendor ecosystem to ensure the Payables settlement is on time, as per compliance Team onboarding & training to ensure quick resolution of vendor payments resolution on priority Implemented process automation for vendor query tickets assignment & classification, reducing the query resolution TAT from 48 hours to less than 24 hours Streamlined the process for 2nd level escalations management & resolution Optimized the payments process by analyzing client’s payments data for duplicate payments, proposing improvements to stop duplicate payments Implemented Supplier Statement improvement process, post analyzing supplier payment data, identifying the pending credits from suppliers RCA of issues, preparing reports to be presented to the key stakeholders, ensuring speedy incident resolution Guiding the team in invoice processing, reconciling the values across Purchase Order, Goods Received Note (GRN) and Invoice Responsible for research, testing and implementation of improvements within the process Independently handling the Early Payment Process, ensuring client’s TAT for priority vendors is not breached Ensuring that the team meets the 1 day TAT resolution of Service Now tickets, publishing daily reports on resolution for management review

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Bengaluru Area, India

Applications used – ServiceNow and Workday Responsible for ensuring that client queries on vendor payments, received from the client or the vendor directly, are resolved on priority Resolving critical transactional issues, related to vendor invoicing Resolving critical issues, such as Account on Stop and Supplier statement reconciliation Analyzed the client’s payments data, identifying duplicate payments being released as part of the process, proposing improvements to save duplicity of tickets, resulting in less effort and stopping duplicate payments Post analyzing the supplier payment data highlighted the pending credits from suppliers. Helped clear complete payments, by improving the statements from the suppliers Performing RCA on such issues, preparing reports to be presented to the key stakeholders, ensuring incident occurrence reduction Processing invoices by reconciling that the values across Purchase Order, Goods Received Note (GRN) and Invoice Responsible for research, testing and implementation of improvements within the process Independently handling the Early Payment Process, ensuring client’s TAT for priority vendors is not breached Ensuring that the team meets the 1 day TAT resolution of Service Now tickets, publishing daily reports on resolution for management review

Gurgaon, Haryana, India

Applications used – Oracle 11i , 170 Mark view Systems, Oracle (Willow), iCloud (CRM) Responsible for resolving queries received internally and externally from the client & vendors directly Resolve transactional issues and issues on invoicing from Suppliers & Vendors, with direct responsibility of handling query inboxes as first point of contact Handled critical activities such as Account on Stop and Supplier statement reconciliations. Processed invoices by ensuring that the purchase order, Goods received Notes (GRN) and invoice are matching. Assist with the research, testing and implementation of updates within the process, post studying the issues & performing an RCA on the issues. Presenting process improvement techniques to the management Handled the Early Payment Process, with the following achievements o Improved the process to reduce TAT to 1 day, ensuring the CRM’s were received and worked upon on same o Worked on resolution of critical queries received in early payment mailbox, as SPOC for the project

Gurgaon, Haryana, India

 As part of the Net Banking team, was responsible for CARTS request, Net banking mailbox and EB forms for individuals Worked with the IFSC team for updating code in net banking for NEFT or RTGS and enhancing limits for customers’ regular transactions

Master Of Business Administration - Mba, Accounting And Finance

Master Of Arts - Ma, Economics

Bachelor Of Business Economics, Accounting And Finance

Senior Secondary, Commerce