With over 16 years of experience in team management and an ISB-certified Agile Project Manager an Advanced Certified Scrum Master and a Certified SAFe 6 Agilist who is passionate about enabling and empowering agile teams to deliver high-quality products and services that meet the needs and expectations of the customers and stakeholders. I am currently working with Trisept Solutions/Infarsight, a leading travel technology company, where I oversee Salesforce implementation projects for various clients, collaborating with cross-functional teams and managing resources effectively.As a Scrum Master, I facilitate scrum meetings, ensure sprint commitments and goals are achieved, broadcast velocity, impediments, and risks to the leadership and stakeholders, and mentor teams in problem-solving and process improvement. I leverage my expertise in agile project management, CRM, and analytical skills to create value and drive results. I am a team player, a leader, and a communicator, who strives to continuously learn, adapt, and improve. My mission is to help teams and organizations achieve their full potential and deliver value and quality to their customers.
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Scrum MasterInfarsightNew Delhi, Dl, In -
Scrum MasterInfarsight Mar 2023 - PresentChandigarh, India -
Project Manager Scrum MasterPsag Technologies Pty Ltd Oct 2021 - Feb 2023Oversees Salesforce implementation projects end-to-end on a variety of Salesforce 'Clouds' and levels of complexity.Planning, maintaining accountability and managing 18 resources to deliver a project successfully for a client.Facilitating Scrum meetings to coordinate with scrum team.Ensures teams achieve the sprint commitments/ Goals and work towards better coordination of the team for achieving consistent Velocity.Broadcasting the required information (velocity, impediments, and risks) clearly and efficiently to the leadership teams and stakeholders as requiredWas responsible for driving all the Scrum Meetings (Grooming, Planning, Retrospective/Review, daily stand-ups etc. -
Sr Project Manager / Scrum Master At Mrm WorldwideMrm//Mccann Jun 2017 - Apr 2022India• Facilitating Scrum meetings to coordinate with scrum team.• Ensures teams achieve the sprint commitments/ Goals and work towards better coordination of the team for achieving consistent Velocity.• Broadcasting the required information (velocity, impediments, and risks) clearly and efficiently to the leadership teams and stakeholders as required• Was responsible for driving all the Scrum Meetings (Grooming, Planning, Retrospective/Review, daily stand-ups etc.). • Use the team retrospective to continuously strive to retrospect, adapt and improve to maximize the team output in terms of quality and content.• Mentoring teams in problem solving and improvising process • Responsible for Team level Training/Workshop to bring all team members at same level in agile • Drives and encourages the team to challenge itself to achieve continuous improvements -
Sr Project Manager/ Sr Client Servicing ManagerMrm Worldwide Apr 2010 - May 2017New Delhi Area, India• Managing and implementing process designing of loyalty program/ CRM program in an effective and efficient automated online environment • Generating reports to show the results of CRM program on monthly and weekly basis • Conducting Ops review meeting with all stakeholders to provide updates at program level• Supporting the roll-out of digital loyalty functionality across new retail formats and channels• Working closely with the Digital team to improve Rewards & online experience• Conducted pan-India training of CRM program at the channel teams of the client outlets; to ensure effective implementation and obtain desired results from market• Managing and optimizing website of Hero Moto Corp dealer’s website PAN India (More than 800 websites)• Managing E-com platform for ExxonMobil Retailer’s Program• Manage online display campaigns for various brands on regular basis• Managing Retail marketing team, Sales & client’s operations
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Senior Client Servicing ExecutiveMrm Apr 2007 - Mar 2010New Delhi, Delhi, India• Day to day coordination with client team on clients marketing campaigns – getting creative done and approved from client team• Collaborating with the relevant departments to better address client needs• Managing POS material, Retail Display collaterals annually to meet objectives of clients• Monitoring projects at different stages for quality keeping client expectation and delivery timelines in consideration• Providing regular updates to higher management, and upselling company products where possible
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Bussiness DevelopmentJet Airways Private Ltd 2005 - 20071.Interacting with corporate clients to promote JET AIRWAYS corporate deals.2.Interacting with the listed Channel partners of the JET AIRWAYS to further promote the airline packages and increasing the sale.3.Market Research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service have been done on a consistent basis. 100%success record in taking customer care issue during my tenure.4.Interaction with travel agent is done to resolve their problems and answer their queries. We had developed a system of monthly interaction with agent, which resulted in growth of sales through this channel -
Customer ServiceIcts Hellas Aug 2004 - Dec 2005London, United Kingdom
Deepinder Singh Skills
Deepinder Singh Education Details
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Scrum AllianceAdvance Certified Scrum Master -
Govt College For Men /Panjab University56
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Gmhs 32 D Chandigarh
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Project Management
Frequently Asked Questions about Deepinder Singh
What company does Deepinder Singh work for?
Deepinder Singh works for Infarsight
What is Deepinder Singh's role at the current company?
Deepinder Singh's current role is Scrum Master.
What schools did Deepinder Singh attend?
Deepinder Singh attended Scrum Alliance, Preston University, Govt College For Men /panjab University, Gmhs 32 D Chandigarh, Indian School Of Business.
What skills is Deepinder Singh known for?
Deepinder Singh has skills like Leadership, Marketing Management, Loyalty Programs, Direct Marketing, Online Advertising, Management, Mobile Marketing, Business Development, Marketing, Sales, Brand Management, Digital Marketing.
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1mosshallhotel.co.uk -
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Deepinder Singh
London Area, United Kingdom -
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