Deepjyoti Deka🇮🇳

Deepjyoti Deka🇮🇳 Email and Phone Number

Field and Operations Manager : North East || West Bengal (Cluster) @ Eternal
Guwahati, AS, IN
Deepjyoti Deka🇮🇳's Location
Guwahati, Assam, India, India
Deepjyoti Deka🇮🇳's Contact Details

Deepjyoti Deka🇮🇳 work email

Deepjyoti Deka🇮🇳 personal email

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About Deepjyoti Deka🇮🇳

Hello! I am a dynamic professional with a robust background in both engineering and business management. Holding a Bachelor's degree in Engineering (BE) and an Executive MBA in Operations Management from the prestigious IIM Calcutta, I bring a unique blend of technical expertise and strategic insight to the table.In my current role as ZOMAN at Zomato, I am actively involved in building and optimizing Zomato's operations. With a focus on Operations and Supply Chain Management in the E-commerce sector, I navigate the complexities of this dynamic industry. My experience extends to working with Loadshare Network Pvt Ltd, where I collaborated with SWIGGY as a client, and a stint at SBI LIFE, contributing to my versatile skill set.My journey began as a Mechanical Engineer at Hindustan Paper Corporation Limited, specifically in the UTILITY department of Cachar Paper Mill. This role laid the foundation for my expertise in Productions, Manufacturing, and Operations. Over the years, I have expanded my horizons, gaining exposure to diverse sectors including Construction, FMCG, and ESPB.Apart from my academic and professional pursuits, I am passionate about contributing to the world of Operations and Supply Chain. I thrive in challenging environments, utilizing my skills to streamline processes and enhance efficiency.With a track record that spans across various industries, I am well-equipped to tackle the intricacies of Operations and Supply Chain Management. My journey reflects a commitment to continuous learning, adaptability, and a drive to make a meaningful impact in every role I undertake.

Deepjyoti Deka🇮🇳's Current Company Details
Eternal

Eternal

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Field and Operations Manager : North East || West Bengal (Cluster)
Guwahati, AS, IN
Website:
zomato.com
Employees:
10126
Deepjyoti Deka🇮🇳 Work Experience Details
  • Eternal
    Field And Operations Manager : North East || West Bengal (Cluster)
    Eternal
    Guwahati, As, In
  • Zomato
    Field & Operations Manager : North East
    Zomato Sep 2024 - Present
    Guwahati, Assam, India
    Roles:> Focus on E2E Operations > Drive Business Objectives through a balance of outcome and input KPIs>Drive Results : through data visibility, product features etc.> Enhance Customer Experience and better delivery experience for delivery partners.> Forecasting Demand and Supply> Manage on-ground sentiments and feed system with market intel> Enhance Overall experience through smooth handshakes.Projects:~ Drive EV ( Electric Vehicles) adoption by operationalising fleet and infrastructure.~ Enhance Service Excellence: Reduction of BAD Orders.~ Asset Compliance Growth.~ POI Coverage Growth
  • Zomato
    Operations Leader : Bharat East Emerging
    Zomato Aug 2021 - Sep 2024
    Guwahati, Assam, India
    Supply & Logistics - E commerceResponsibilities:- Launch Cities - P & L based on Supply - Demand Forecasting - Prepare driver hiring targets for the city basis demand growth plan- Activate and monitor various driver sourcing channels- Lead team for hiring and training of drivers as per the projections and within TATDriver Engagement :- Run retention programs for drivers in cost effective channels- Design and send out driver communication on daily basis- Analyze driver performance metrics and drive supply team for controlling parametersDriver Support :- Lead team for resolution of driver issues within specified time- Build efficiency in support processes for improving driver experienceDriver Quality :- Drive service quality parameters for better customer and merchant experience- Monitor key quality metrics at driver level and ensure they are under tolerance level- Run exercise for filtering drivers for non-adherence to quality standardsTeam Management :- Manage a team to execute the above tasks
  • Loadshare Networks
    Assistant Manager (Operations)
    Loadshare Networks Aug 2020 - Aug 2021
    Dibrugarh District, Assam, India
    *Working for Client SWIGGY ~Food Logistics and responsible for orderfulfillment, logistics and customer experience.*Developing operation strategy, planning and implementation along withpeople Management.*Manage and drive staffing plans, cost analysis, process changeinitiatives.*Monitor real time service levels and schedule adherence.*Responsible for devising sourcing strategies, designing training modulesand also for developing employee retention strategies.
  • Loadshare Networks Pvt Ltd
    Sales Manager
    Loadshare Networks Pvt Ltd Oct 2019 - Aug 2020
    Tinsukia Area, India
    * Sign Contracts with restaurants along and handling the inquiries from existing and new clients.*Gather sales leads from the market and approach restaurants actively, from no star to 5 stars, and get them on board with Swiggy as a partner.* Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same.* Reach out to clients, create suitable offers and sign-up corporate users to increase subscriber base.* Conduct promotional events / marketing activities to develop new contacts and increase user base.* Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.* Responsible for managing &developing a business plan covering sales, revenue, ting agreed targets, and promoting the organizations presence and expense controls, meeting agreed targets, and promoting the organizations presence.*Should be able to handle potential clients when on field as the first in command.* Use of MICROSOFT POWER BI, MATRICES FOR KPI GROWTH.* Being the face of Swiggy in the market and standing up for the values we believe in.
  • Sbi Life Insurance Co. Ltd.
    Business Development Manager
    Sbi Life Insurance Co. Ltd. Jun 2019 - Oct 2019
    Tinsukia Area, India
  • Itc Limited
    Summer Intern
    Itc Limited Jun 2018 - Aug 2018
    Guwahati Area, India
    I did my internship in the ESPB divisions of ITC Guwahati marketing branchProject Title: "IDENTIFYING MARKET OPPURTUNITIES AND COMPARATIVE ADVANTAGE OF CLASSMATE STATIONERIES IN THE COACHING INSTITUTIONS AND PRE SCHOOLS OF GUWAHATI".
  • Techno India
    Mechanical Engineer & Safety Coordinator
    Techno India Jun 2015 - Jul 2017
    Assam
    Steam Boiler erection and commissioning, IBR pipeline fabrication & construction.Safety Coordinator in the project site.
  • Hindustan Paper Corporation Ltd
    Advance Trainee -Mechanical Engineering
    Hindustan Paper Corporation Ltd Jun 2014 - Jun 2015
    Panchgram, Assam
    Shift In charge of Utility Operation and Recovery section of HPCL ( CPM unit).Responsibilities:# Maintains the operation and surveillance of: all boilers, chilled water and ancillary equipment, related control panels, utility services and building control systems. # Carries out all required operational changes, safety inspections and procedures, boiler blow down, fuel transfers, chemical tests, feedwater analysis, building systems control etc. # Maintains an operating log and provides operating data, graphs, etc. pertinent to the efficient operation of the plant. # Overhauls and repairs steam, chilled water, oil and water treatment equipment, and ancillary equipment. # Cleans the plant and equipment including the inside and outside of boilers. # Performs maintenance and repair work on all plant equipment. # Upgrades and improves existing equipment. # Assist in the installation and setup of new and existing equipment. # Responsible for monitoring an inventory of required parts and material. # Sets up and maintains a preventive maintenance system for all related equipment. # Develops new and improved operating and reporting systems and procedures. # Maintains time and material records on individual plant equipment. # Establish a good line of communication with all Powerhouse personnel.
  • M/S M.S.Erectors
    Mechanical Engineer
    M/S M.S.Erectors Aug 2013 - Jun 2014
    Assam
    Steam Boiler erection and commissioning,IBR pipeline FABRICATION & construction
  • Assam Power Generation Corporation Limited
    Winter Intern
    Assam Power Generation Corporation Limited Dec 2012 - Jan 2013
    Sivasagar, Assam, India
  • Indian Oil Corp Limited
    Summer Intern
    Indian Oil Corp Limited Jul 2011 - Aug 2011
    Digboi, Assam

Deepjyoti Deka🇮🇳 Skills

Marketing Management E Commerce Papermaking Supply Management Human Resource Development Manufacturing Engineering Human Resources Power Generation Food Service Enterprise Resource Planning Steam Boilers Commissioning Data Analysis Hvac Business Development Supply Chain Management Business Analysis Hvac Engineering Solid Edge Water Treatment Lead Generation Engineering Boilers Sap Materials Management Mechanical Engineering Preventive Maintenance Microsoft Office Operations Management Maintenance Sales And Marketing Marketing Production Management Sap Erp Ansys Business Process Powerplant Mastercam Business Intelligence Food Preparation Solidworks Management Hr Management Project Management Thermal Paper Industry Fast Moving Consumer Goods Process Engineering Power Plants Hvac Design Steam

Deepjyoti Deka🇮🇳 Education Details

Frequently Asked Questions about Deepjyoti Deka🇮🇳

What company does Deepjyoti Deka🇮🇳 work for?

Deepjyoti Deka🇮🇳 works for Eternal

What is Deepjyoti Deka🇮🇳's role at the current company?

Deepjyoti Deka🇮🇳's current role is Field and Operations Manager : North East || West Bengal (Cluster).

What is Deepjyoti Deka🇮🇳's email address?

Deepjyoti Deka🇮🇳's email address is de****@****are.net

What schools did Deepjyoti Deka🇮🇳 attend?

Deepjyoti Deka🇮🇳 attended Indian Institute Of Management, Calcutta, Dibrugarh University, Dibrugarh, Visvesvaraya Technological University, Salt Brook Academy - India, Board Of Secondary Education, Assam.

What skills is Deepjyoti Deka🇮🇳 known for?

Deepjyoti Deka🇮🇳 has skills like Marketing Management, E Commerce, Papermaking, Supply Management, Human Resource Development, Manufacturing Engineering, Human Resources, Power Generation, Food Service, Enterprise Resource Planning, Steam Boilers, Commissioning.

Who are Deepjyoti Deka🇮🇳's colleagues?

Deepjyoti Deka🇮🇳's colleagues are Rahul Yadav, Shantanu Sharma, Chirag Ratra, Aayush Chouhan, Prince Yadav, Deepak Singh, Sameer Grover.

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