Deepak Muniswamaiah Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Bangalore

- End to end project management for OSS projects involving teams across multiple locations- Demand forecasting and release management

Montreal, Canada Area

- Client facing SPOC for all day to day service delivery related activities in PLM including Operations, minor enhancements and Global Convergence project. - Ownership of the day-to-day operational relationships between Client IT service delivery and the Client business- Managing and coordinating the appropriate Client resources across all IT services, including resources and services provided by the Supplier, to ensure optimal service delivery- Ensure that all issues raised are resolved in accordance with the applicable Service Level- Manage SLA metrics, issues/escalation and ensure contractual commitments are met- Governance and client relationship- Proactively manage day to day relationship with clients/vendors to ensure high level of satisfaction- Plan and drive continuous service improvements - Analyze SLA metrics and performance for negative trends and implement get-well plans- Prepare/review summary reports on trends, RCA and other reports before they are provided to client for completeness, contractual requirements, SLA and service impacts- Chair Weekly/Monthly review of Service performance with client senior management and Directors- Defining KPI metrics and set up service reporting- Work with cross-functional teams and Directors to resolve high priority issues- As a PM, manage the complex Global Convergence project which is deployed across more than 40 supplier sites across the world

Bangalore

- Setup project team, new process and procedures for the new contract- Managing a team size of 24 members including 2 Delivery Managers and senior Architect- Delivering the projects with in the budget, timelines and quality- Support management on program budget, monitor cost and expenditure- Analyzing trends and implementing process improvements across the projects.- People management, building high performance teams and attrition control.- Driving the proposals for the future growth.- Involve with Business and Engineering Group to provide consultation for transformation of legacy solution to Next Generation solution within Business Service Management- Analyze and develop Solution to implement Next Generation OSS and eToM Framework for delivering new services to end customers- Identify and analyze design issues and solution gaps to enhance and develop business standard- Design and develop Upgrade & Migration Strategies for Service Assurance & Service Fulfilment within complex OSS/BSS solution- Design, develop and implement delivery models for end to end solution and operations readiness plan- Engage with pre-sales team to identify sales opportunities in service fulfillment, service assurance and inventory management area- Excellent Stakeholder relationships and ability to build healthy relationships with external and internal groups for providing expected results

London, United Kingdom

- Service delivery management of OSS portfolio for the largest telecom provider in UK- Involved in RFP, Contract negotiation and solution presentation to Client vendor management/IT Director- Manage Communication, Escalation/Issue resolution with client and India team- Plan and assign specific activities to landed Functional / Technical SMEs- Manage the prioritization of project deliverables and incident resolutions- Support offshore project manager in critical delivery situations and escalations- Support on contractual matters and audits- Monitor the resolution of problems and Change requests/Service requests- Conduct weekly Governance meetings with client management- Set customer expectations and work on action items being identified during Get-well planning- Help offshore PM in resourcing and OSS cross training initiatives- Onsite Project Management and supporting offshore PM on project and team decisions- Build an OSS reference project to help sales team- Support in new proposals/opportunities by providing Technical/Functional expertise- Create and review Contractual reports/ SLA/KPI reports for Monthly service reporting to client IT Head.- Support Project Executive/Partners on Financials by taking required initiatives/actions within the team- Manage connectivity related risk/issues and reduce impact on service delivery

Bangalore

- Provide Enhancement and Development support for 18 business critical OSS applications - Drive Project initiatives like cross-training, resource back-up plans, motivational factors to achieve resource’s aspirations and goals- Manage expense billing and financial reconciliation- Manage/Achieve agreed SLA metrics, Data security/privacy, business continuity and continuous revision of goals/objectives

Bangalore And Us

- Design, Code and Build for OSS Inventory Management set of applications- Refine Functional requirements, design and development for Retail Point of Sale systems - Create technical assets for project team and enhance productivity- Attend workshops, brainstorming sessions for requirements gathering- ROM and effort estimation for impacted applications/features- Business analysis, design and development for 300+ Retail POS batch/system interfaces- Worked extensively towards integrating iDen devices with existing CDMA devices.- Re-architecture more than 300 business critical batch jobs which had started missing SLA.- Design and developed multiple interfaces to collaborate with Inventory, Work Force Management, Credit card and PeopleSoft systems

Bangalore And Us

- Design and development of International Billing system- Design and development of Data warehouse /Cognos reporting- System and Integration testing for Business provisioning systems- Design and Development of Provisioning applications- Enhancement of commands and libs for AIX operating system- L2 support for AIX operating system- Automation of test cases/scripts for testing Korn shell

- Design and development of mission critical systems for Avionics- Develop functional specification for multi mode RADAR- UML modelling for Display Processor

Pgp In Data Science And Machine Learning

Pgp In Data Science And Machine Learning, Data Science And Machine Learning

Bachelor Of Engineering (B.E.), Computer Science

Bachelor Of Engineering (B.E.), Computer Science