Deepshikha Sharma Email & Phone Number

Calgary, Alberta, Canada

• Greet and assist an average of 20 customers per week, ensuring client satisfaction.• Actively listen and identify clients’ needs and counsel them about various gem stones types and make appropriate recommendations.• Enhance customer engagement and product sales by effectively communicating with diverse clientele.• Exhibit great observation and attention to detail in handling precious gemstones and making recommendations to customers.• Meticulously handle sales and monetary transactions and accurately prepare invoices.• Precisely perform manual and digital data entry in organizational software.

Calgary, Alberta, Canada

I am volunteering at CIWA, in Human Resource Department for taking mock interviews of the students enrolled in various programs at CIWA. I have worked with Ms. Fatima Azim and Ms. Jill liu for various programs at CIWA. The role includes :• Collaborate with various teams to conduct mock interviews exhibiting great professionalism and team player skills.• Foster positive environment while effectively communicating with diverse clients with varying language skills during interview sessions.• Conduct interactive interviews ensuring clients feel confident and empowered.• Actively listen and observe clients’ responses and provide accurate feedback.• Follow provided guidelines and adhere to protocols while providing services resulting in positive feedback from staff.

Calgary, Alberta, Canada

Worked as volunteer at Kerby - Unison with HR Manager Ms. Taghrid Haidar and Information Resources Manager Ms. Vineeta Kapoor.• Taking care of all the documents, file the documents, making reference checks for the candidates.• Handled 20+ clients everyday displaying exceptional customer care and ensuring maximum satisfaction.• Communicated with each client to gather information and accurately entered data in MS Excel and client management software.• Efficiently used scheduling tools to schedule and manage appointments with various staff members ensuring zero overlaps to avoid client inconvenience.• Reduced on-hold wait times by professionally and promptly handling 20+ phone calls every day.

Chandigarh, India

• Conducted one-on-one counselling sessions for 40+ clients every month.• Actively listened to clients’ concerns and provided appropriate recommendations as per their needs.• Identified clients’ needs, introduced appropriate tools to track performance and timely followed up to ensure maximum client satisfaction.• Received positive feedback from clients for establishing an empathetic connection and providing them a safe space to discuss their concerns.• Adhered to confidentiality protocols by following ethical standards and company’s guidelines ensuring clients’ privacy was maintained at all times

Chandigarh, India

• Actively trailed the logs provided by the call center to address customers complains in a timely manner.• Connected personally with customers to follow up on the complain and ensured complete satisfaction.• Worked with a team of 8 members displaying excellent team player skills.• Diligently followed time management tracker to close complains within stipulated time frame.• Courteously attended walk in clients and professionally handled escalated complains.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General