Deepshikha Sharma Email & Phone Number

Calgary, Alberta, Canada

• Greet and assist an average of 20 customers per week, ensuring client satisfaction.
• Actively listen and identify clients’ needs and counsel them about various gem stones types and make appropriate recommendations.
• Enhance customer engagement and product sales by effectively communicating with diverse clientele.
• Exhibit great observation and attention to detail in handling precious gemstones and making recommendations to customers.
• Meticulously handle sales and monetary transactions and accurately prepare invoices.
• Precisely perform manual and digital data entry in organizational software.

Calgary, Alberta, Canada

• I am volunteering at CIWA, in Human Resource Department for taking mock interviews of the students enrolled in various programs at CIWA. I have worked with Ms. Fatima Azim and Ms. Jill liu for various programs at CIWA..
• Collaborate with various teams to conduct mock interviews exhibiting great professionalism and team player skills.
• Foster positive environment while effectively communicating with diverse clients with varying language skills during interview sessions.
• Conduct interactive interviews ensuring clients feel confident and empowered.
• Actively listen and observe clients’ responses and provide accurate feedback.
• Follow provided guidelines and adhere to protocols while providing services resulting in positive feedback from staff.

Calgary, Alberta, Canada

• Worked as volunteer at Kerby - Unison with HR Manager Ms. Taghrid Haidar and Information Resources Manager Ms. Vineeta Kapoor.
• Taking care of all the documents, file the documents, making reference checks for the candidates.
• Handled 20+ clients everyday displaying exceptional customer care and ensuring maximum satisfaction.
• Communicated with each client to gather information and accurately entered data in MS Excel and client management software.
• Efficiently used scheduling tools to schedule and manage appointments with various staff members ensuring zero overlaps to avoid client inconvenience.
• Reduced on-hold wait times by professionally and promptly handling 20+ phone calls every day.

Chandigarh, India

• Conducted one-on-one counselling sessions for 40+ clients every month.
• Actively listened to clients’ concerns and provided appropriate recommendations as per their needs.
• Identified clients’ needs, introduced appropriate tools to track performance and timely followed up to ensure maximum client satisfaction.
• Received positive feedback from clients for establishing an empathetic connection and providing them a safe space to discuss their concerns.
• Adhered to confidentiality protocols by following ethical standards and company’s guidelines ensuring clients’ privacy was maintained at all times

Chandigarh, India

• Actively trailed the logs provided by the call center to address customers complains in a timely manner.
• Connected personally with customers to follow up on the complain and ensured complete satisfaction.
• Worked with a team of 8 members displaying excellent team player skills.
• Diligently followed time management tracker to close complains within stipulated time frame.
• Courteously attended walk in clients and professionally handled escalated complains.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General