Deepthi A. Email & Phone Number

Over 6+ years of experience in the IT industry involving analysis, design, implementation, integration, and testing of various systems including Salesforce.comI have created various custom objects, apps, and rules such as; assignments, workflow, escalation, and validation rules. I have worked with AppExchange, page layouts, and relationships using one-to-many and many-to-many relationships. I have used junction objects to connect objects together to roll up data. I have created different types of fields using pick lists, dependent pick lists, and generating and scheduling emails.As salesforce admin I have extensively worked on reports and set up numerous Dashboards for various departments as per the business needs, utilizing their role hierarchies to determine what can and can’t be viewedExperience using Salesforce Inspector, Data Loader, and scheduling timely data backup operations using Apex Scheduler. Evaluate team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions

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  System Administrator

  Goosehead Insurance Agency

  Nov 2023 - Present - Dallas, Texas, United States

  I was responsible for managing access, functionality, and performance of systems. Managed access to multiple information systems by provisioning, updating, and removing access as necessaryEnsured compliance with access policies (proper approvals, timely performance, etc.)Maintain system performance and functionality through proactive monitoring and user feedbackCollaboration within the information systems team to improve system performance and resolve issuesContinued learning… Show more I was responsible for managing access, functionality, and performance of systems. Managed access to multiple information systems by provisioning, updating, and removing access as necessaryEnsured compliance with access policies (proper approvals, timely performance, etc.)Maintain system performance and functionality through proactive monitoring and user feedbackCollaboration within the information systems team to improve system performance and resolve issuesContinued learning and skills development across a broad variety of technology platforms including Salesforce (Sales, Service, Marketing & Experience Clouds; Tableau CRM; Einstein Analytics Plus; Heroku; MuleSoft), DocuSign, Okta, RingCentral, UiPath, SAP, Microsoft, and more Show less

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  Bhoji Reddy Engineering College For Women