Deepthi Devamma M P Email & Phone Number

Bengaluru, Karnataka, India

● Handling quality audits on daily basis to ensure accuracy are on place in retirement solutions.● Working as Transition analyst tracking the progress of critical orders and providing updates both internally and externally to facilitate communication ensure execution. ● Audit process for continuous improvement and cost control.● Travelled to United Kingdom in relation with the transition project work.● Collecting the research and data required for developing new projects● Supporting project planning and track the progress of deliverables.●Contribute to the improvement of service transition tools and processes.● Responsible for quality checking and the compilation of data for complaint and trend analysis. Assist the QC & Workflow Manager in the analysis of quality data to identify and deliver coaching and best practice plans to increase efficiency of under performers. ● Review any Operational Losses for root cause and use CAPA process where necessary ensuring actions are delivered to avoid future exposure. ● Proactively drives improvements to quality performance within team and end to end processReview complaints/conduct trend analysis of quality issues and deliver effective actions to avoid future occurrence. ●Ensuring both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. ● Support the QC & Workflow Manager in the management of the quality function as required.● Quality of recommendations for continuous improvement and Effectiveness of change management and communication.

Bengaluru, Karnataka, India

● Handling quality audits on daily basis to ensure accuracy are on place● Ensuring RCA is recorded and performed to maintain accuracy.● Coaching analysts on collection of policies and work procedures.● Creating reports related to trends and changes in the policies.● Actively engaged in implementing process changes, insights and ideas on process improvements.● Documenting the performance of individuals in the team and providing support on learning the process● Handling team disputes and attending calibration calls with the stake holders.● Responsible for building and managing the team, training team on new changes in the guidelines.● Served as support resource to team members in key meetings.● Reviewed internal systems and organized training plans to address areas in need of improvements

Bengaluru, Karnataka, India

● Act as Point of Reference to the team● Ensuring both the new and experienced team members are trained appropriately, coached and motivated so that the individual and team performance meets the current and future performance standards● Analysis of key quality date to establish coaching and priorities of the team● Taking ownership of resolving any issues or risks and ensuring team lead is aware of any ongoing challenges● Support team deliverables by undertaking a range of roles and tasks when required● Motivation and support to the team ● Providing feedback and support to the team in accordance with the business needs● Preparing requested data and reports for the management on business needs● Actively organising team building, team relationship activities● Maintaining consistency and fairness throughout the process ● Planning, Coordination and controlling the work and team resources ● Conduct team meetings, huddles for business improvements and know the issues team members face. Identify and resolve the same asap

Bengaluru, Karnataka, India

● Act as the senior in the team with good process knowledge ● Marshal of the team for immediate point of contact having knowledge on process and policy changes● Act as the Immediate floor support for the team related to the process changes● Providing insights/ideation for process improvements ● Maintain team reports on shrinkage, data analysis etc ● Act as the bridge between TL, SME and the associates.

Bengaluru, Karnataka, India

● Review, classify and/or remove contents according to the client guidelines using specific tools and channels● Investigate, resolve and relax complex content issues to the boarder Trust and Safety team● Participating in continuous training program and workgroup discussions for optimal development in the role ● Identity improvement opportunities and suggest solutions to improve quality and overall efficiency of the process● Engage in the well being activities ● Meet desired efficiency established by business ● Stay up to date with any changes in the policies and procedures