Deepthi Narayan Email & Phone Number

Austin, Tx, Us

• Provided SAP support with business associates at all levels.• Collaborated with stakeholders to develop and maintain project plans, ensuring on-time and on-budget project delivery.• Conducted regular training sessions for end-users to maximize system utilization and efficiency.• Drafted user stories for OTC requirements.• Created metrics reports, interfaced with management.• Provided requirement analysis, configuration testing, and implementation of business models and solutions.• Tested custom reports developed for billing and cash payments.• Actively participated in resolving day-to-day SAP SD issues and troubleshooting technical problems, collaborating with cross-functional teams as needed.• Created SAP project documentation to use as standard work procedures.• Reviewed business current SAP requirements processes and functionality to identify and help standardize areas for continuous improvement.• Developed and Executed Unit Testing & Integration Testing of OTC • Conduct meetings with business users and being the point of contact for OTC deliverables.• Created test plans for UAT and SIT.• Created training documents for the end users and conducted comprehensive training sessions for the field users.• Collaborated with the project management team to ensure project milestones were met.

• Involved in Team Preparing Business Blueprint Documents for the Business Processes, business Scenarios, Master Data and Organizational Units.• Attended the Business workshops for requirement gathering.• Designed Sales, Delivery, and Billing documents for a variety of order-to-cash business processes and created connections with Item and Schedule Line Category categories.• Configured the Account Groups, Partner Determination, Material Determination, Output Determination and Text Determination Procedure.• Customization of Order to Cash pricing procedure includes pricing procedure determination, condition technique, condition types, access sequence and condition table.• Closely worked with the ABAP developer in developing solutions and execute the test cases for unit test and document the results.• Developed and Executed Unit Testing & Integration Testing of OTC.• Prepared Training material through WalkMe.• Conducted End Users Training in Sales and Distribution Module.• Involved in preparing cutover activities before release which includes cutover planning, preparation, and execution.• Work on Support tickets and troubleshooting, follow-up on initial user problems and resolving them by making required changes.

• Configured pricing procedures and output determination. • Collaborated with senior SAP analysts and developers to support the implementation and maintenance of the SAP SD module.• Supported SAP Business Analysts in gathering and documenting business requirements for SAP projects.• Managing Major and Minor changes and enhancements efficiently as per the business requirement• Provide instant solutions to the client, end user on errors /issues based on the severity of the issues.• Worked closely with end-users to understand their needs and provided guidance and support in using SAP SD effectively.• Conducted data analysis and assisted in the creation of data models to improve data quality and reporting capabilities.• Prepared business process documents for sales and distribution• Prepared test documents and User training documents