Deepthi Nc Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Started my career with Tata Consultancy Services as a Customer Service in 2013 and trained new joiners as a Trainer and experienced in Operations and Billing in Vodafone UK also experienced in IT support Service with SNOW Tool for Telenor Denmark. Currently working as a Performance Analyst in Cognizant Responsibilities: -▪ Understand the business traversal workflows ▪ To Create a Test Plan and Strategy for the new projects ▪ Co-ordinate with Developers and Functional Team to understand the application ▪ Create scripts using JMeter ▪ Divide the high load using the distributed method and run a second half in Jenkins ▪ Execute smoke test, load test and stress test using JMeter ▪ Monitor the execution using Monitoring tool - Newrelic ▪ Checking the Client-side metrics in Grafana ▪ Perform deep dive analysis of performance issues to find out the root cause ▪ Analyze test results and prepare summary report ▪ Supervise the team

Chennai, Tamil Nadu, India

▪ Creating, checking and escalating the tickets based on Priority and restoring the ticket without affecting the restoration time ▪ Perform user account administration, including group maintenance, user roles, Groups and tags ▪ Provide access to required user and manage the ticket closure working with functional requirements within Service now on Incident, Problem, Change Management and SLA Management ▪ Responsible for Managing and Administrating Service now and customize the forms & lists according to the requirements ▪ Tracking the incidents in the process and finding the root cause to solve it before the SLA ▪ Client Interaction on weekly basis on Performance, volume flow in and Escalations ▪ Utilized various Malware Tools to resolve the issues within the SLA's assist in developing several production policies in an organized manner