Kirk Groves Email & Phone Number

Remote

Remote

Head of Solution Management, Solution Architecture and Project Management Office (PMO) for a Fortune 500 client. Lead global team of over 50 senior project and solutions professionals, responsible for end-to-end IT infrastructure solution design and project implementation. Ongoing executive level client engagement to drive IT strategy alignment and prioritization. Establish team strategy and proactively manage business and project metrics.

Lead team of Client Managers for Financial Services and Insurance (FSI) market accounts in North America. Service Delivery owner for a portfolio of 15 accounts driving over $200M in annual revenue. Accountable for commercial management for the market: account P&L’s, account budgeting, billing and financial reporting, investment and purchase requests, and contractual terms. Build and maintain relationships with key executives and decision makers in customer organizations. Drive growth of market accounts through fertilization (upsell and cross-sell) as well as oversight of Client Managers and their response to client demand with service agreements. Collaborate with Market Sales Executive on business development and sales activity. Accountable for account profitability. Act as primary point of executive escalation for FSI accounts. Relentless pursuit of cost optimization to ensure profit target attainment. Constant focus on improving customer satisfaction across FSI through SLA attainment, proactive communication, continuous service improvement and introduction of innovation via Atos offerings and partner resources.

Lead day to day operations for Financial Services and Insurance market in North America. Drive operational cadence of the business to ensure attainment of goals and objectives at the account and market level. Resolve internal and client escalations. Coordinate and lead market efforts to identify and drive margin improvement and revenue growth. Establish a structure and cadence of program and function reviews to increase visibility, drive alignment, and resolve blockers.

Remote - Ny/Nj

Director of Solution Management for team responsible for creation of complex domestic and global IT Outsourcing solutions. Responsible for client IT strategy alignment and identification of appropriate resources within Atos globally to address client's business and IT needs. Proactively manage business metrics including service levels and P&L. Mentor and coach direct and in-direct reports throughout engagement cycle. Lead continuous improvement initiatives to drive business results, customer satisfaction and accelerate solution design process.

Remote - Raleigh, Nc

Ownership of largest tower within a strategic ITO account. Service delivery scope includes server, storage, database, backup, groupware and disaster recovery. Responsible for SLA attainment and P&L achievement. Directly interface with client to ensure customer satisfaction. Team with sales organization to grow the base contract. Engage with delivery and finance organization to manage costs.

Remote

Serve as a technology expert responsible for developing innovative and compelling standard and customized managed services solutions across midrange server management, network device management, infrastructure virtualization, groupware management, DBA and middleware support, storage/backup and disaster recovery services. Work externally with clients to perform requirements gathering, and internally in virtual cross functional teams to develop: solution designs, solution costing, SOW, RFI/RFP responses, and customer facing presentations.

Remote

Led virtual solution teams from US and Global Service Delivery, Architecture, Finance and Legal for the development and design of complex outsourcing solutions that included cutting-edge web hosting, application hosting, midrange, security, network infrastructure, mainframe and storage service management solutions.

Boulder, Colorado

Managed a team of 20 customer service agents who supported IBM employees and internal business applications. Responsible for human resources activities including: hiring, terminations, and performance reviews. Transitioned new clients into the help desk including knowledge transfer and script development.

Executive Management Program

Gold for Experts, an Executive Management Program, is Atos' flagship curriculum for developing business technology leaders. This six-month.

Master Of Arts, Education

Bachelor Of Science, Applied Mathematics Engineering