Deepthi Rani Email & Phone Number

India

Abu Dhabi, United Arab Emirates

Gurgaon, India

Ensures that all the repair request, tool related queries and repair quality complaint of customer are responded in a timely and professional manner Coordinates with Service team for technical support team and inform the same to customerProvides customer support and handles the queries related to repair Doing timely Follow-up and have a track on quotation request and enquiries from customerResponsible for handling and solving customer tool related support issues via calls and mails Have managed Trade in opportunity for supporting sales team in recognizing and developing sale of new tools to customer Shared best practices and knowledge with colleagues and new team members in helping follow the complete processOvercame clients objections/rejections to company products and convince themAnswer calls professionally providing complete information about products, service order or obtain details for new tool requirements Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and sales

Noida Area, India

Listen, Acknowledge and Resolve as a day to day activity. Proficiently and professionally respond to customer questions pertaining to orders, product availability, back-orders, price, products and services, procedures and policy.Performed a variety of tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.Handled supervisor escalation calls as needed, Also implemented one call resolution.Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.Answered and assisted inbound calls from Religion speaking customers and members when needed.

Chennai Area, India

Manage clients of Mid-level to Senior-level from different regions and act as a pillar between the clients and delivery/operations team. Also help clients in the terms of Customer Value Maximization.Analyze and provide insights to increase website performance. Also Increase the customer leads through website/content management.Report directly to the Account Director.Monitor teams to meet the SLAs effectively. Schedule meetings with business heads for enhancements. Hold discussion with internal delivery managers and teams for process improvements.Documentation of clients requirement with expertise.

Chennai Area, India

Monitor customer feedback / grievances and ensure speedy resolution to maximize client’s satisfaction level.Maintain Management Information System (MIS) i.e., routine progress/development reports, client reports, payment status to HODTo maintain all the records, Documents & Externally/Internally controlled documents in a confidential manner.Follow-up with all HODs about day to day operations.Provide the required resources for all process/departments.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General