Deepti Jire Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

Nesco

Service Manager, Contact Center

Mumbai Area, India

Service Manager

Mumbai Area, India

 Managing Team & sales operations inclusive of conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics. Drive on-time, accurate and quality service delivery within agreed upon KPI, SLAs for multiple processes. Efficient Client Management (Internal & External) ensuring Client Satisfaction. To mentor the agents and keep them motivated to ensure their performance on a rise, to coach them and guide them to the goals set as per the client’s indication and ensure they reach there Employee categorization by actual statistics, feedback and action plan implementation as per project lead’s corrective / terminal action / Recommendation. Ensure team motivation as well as regular team huddles for strong interactions with the team members. Associate Development: Review daily, weekly, monthly productivity and Quality via One on One with each associate.  Team Meetings: To ensure team comprehension of any new policy / procedural changes. Perform meeting once a month for associates. Design, implement, and adjust various term plans for achievement of project objectives, with a focus on delivering positive high-impact on client’s revenues and bottom-line Manage profitability and growth of department. Review and reconcile all management and financial reports for department. Prepare and analyse financial reports, budgets, expense reports, and forecasts for Sales.