Deepu K Email & Phone Number

• Ensured successful initiation, planning, execution, control and completion of the project by efficiently scripting the project charters and plans. Well versed with SDLC & lead requirement, project development, testing, production support and maintenance phases with clear understanding and efficient supervision.• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Act as an interface between Client, the team and other stakeholders and made sure the expectations are well set and communicated by setting regular meetings and Scrum Calls.• Ensured timely review of the project related artefacts such as Functional Specification Documents, Database Design Documents, Technical Design Documents etc. and guided the team members accordingly and lead the project in the desired direction and made sure the SLAs are never missed.• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.• Directed global rollouts of new software and systems for clients• Plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.

Sharjah, Uae

• Leads IT function dedicated to corporate business to build, enhance, transform, or support technology and/or business services by successfully delivering on outcomes.• Engages in strategic planning with Corporate and IT stakeholders to provide direction, guidance or recommendations on technology and architectural considerations.• Applies innovative methods utilizing IT assets and capabilities in alignment with the organization’s strategic direction and tactical plans.• Highly proficient in applying knowledge of IT’s technology framework(s), technical environment, and cross-organizational IT functions in technical choices for a variety of large, strategic efforts.• In partnership with practice leaders, drives application of the company’s technical and architectural roadmap objectives.• In support of the management team, takes bold action to ensure a strong, diverse talent and leadership pipeline is in place to meet aggressive business goals. Develops, coaches and engages people to higher levels of performance.• For Infrastructure teams, oversees the development and execution of test plans to check infrastructure and systems technical performance. Reports on findings and makes recommendations for improvement.• Leverages deep understanding of IT, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of IT services.Product Developed/Implemented & Project Managed: Digital (mobile) wallet, Robotic process Automation, E-KYC solution, Multi Acquiring Solution, Payment processing middleware, QR code Payment App, OEM payment terminals, , POS based internal remittance, School fee payment solution, AI Solution, Mobile Banking App(M-Banking), Digital merchant/customer Onboarding Solution, Instant account opening/Issuance Kiosk.

Sharjah, Uae

Responsibilities:• Managing the product lifecycle from idea creation, development, implementation and product enhancement • Planning ,estimation and costing• Technical infrastructure, disaster recovery site implementation and management • Business continuity plan development and management , Define DR switch over process • call center implementation • Standard operating procedure development , define operational process flow and SLA development • Implement the GAP medication Product Developed/Implemented & Project Managed:E- Commerce site, Payment Gate way (closed Loop), Gift card solution, , Loyalty Management solution, Un-maned store solution, , Digital shelf Edge, Prepaid card solution Ex -press check out solution, , Virtual store Management platform, Business process Automation solution, All in one Bill payment solution, Property management solution, , ISO Certification (ISO 9001-2008 QMS & 27001 ISMS).

Sharjah, Uae

Responsibilities:• Planning estimation and costing • Implementing technical infrastructure, Data center, DR site, BCP, call center, • DR switch over process, BIA, SOP, operational process flow, SLA• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts• Preparing Project Initiation documentation.• Meet with project team regularly to review project deliverables and deadlines• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.• Maintaining and completing Project Key Performance Indicators• Writing detailed and summarized project progress reports.• Identifying, costing and processing any contract variations.• Tracking activities against the detailed project plans.• Producing accurate financial reports.• Monitoring actual expenditure figures against project budgets.• Develop and execute test plans• Organizing and facilitating Project Steering / Operating Committees meetingsProject Managed: Call Center Implementation, Ingenico POS TMS management, POS preparation and testing, Payment Acceptance terminal installation & Support, UAT and SIT management, BCP implementation, DR implementation, Scheme certification, and merchant system management.

Du Telecommunication Esp (Teletech)

Responsibilities:• Oversee the evaluation, deployment and administration of all Information Technology software, hardware, database and network systems within the corporation• Design new innovative systems with advanced technology utilizing internal• Identify ways to increase adoption and customer satisfaction• Support and align efforts to meet customer and business needs• Understand and negotiate needs and expectations of multiple stakeholders• Resources, external software, independent contractors and third party consulting firms• Determine all IT policies and procedures with oversight for administration of user• Permissions, security levels and technical accountability• Oversee all systems administration, server monitoring, storage, backup / recovery, data migration with goal of 100% uptime for business continuity• Plan and design IT systems architecture, operating platform and network systems infrastructure.• Provide oversight for IT operations, support desk, service calls • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.• Support system conversions, upgrades, enhancementsProject Managed: E-voucher system Management, Call Center Implementation, Ingenico POS TMS management, POS preparation and testing, POS installation & Support, UAT and SIT management, BCP implementation, DR implementation, Scheme certification, and merchant system management, POS monitoring system.