Deepu Panicker Email & Phone Number

Abu Dhabi, United Arab Emirates

Abudhabi

Al Qurm, Abu Dhabi, United Arab Emirates

Powai

Providing quality customer service and helping customers in Australia with provisioning of their landline. Managing and handling data for the every customer interaction. Handling escalated calls and irate customers if required. Being a spoc for the team ensuring that every team mate has the least of errors done. As got promoted into the role of Subject Matter Expert (SME) and Process Trainer. Handling the team in the absence of team leader. Quality analysis done for the team andd… Show more Providing quality customer service and helping customers in Australia with provisioning of their landline. Managing and handling data for the every customer interaction. Handling escalated calls and irate customers if required. Being a spoc for the team ensuring that every team mate has the least of errors done. As got promoted into the role of Subject Matter Expert (SME) and Process Trainer. Handling the team in the absence of team leader. Quality analysis done for the team andd maintaining the data for analysis. Monitoring performance of every team member and sharing weekly and monthly performance data with clients. Maintaining data of compliance for team members and highlighting issues with the management. Co-coordinating with team leaders of different process and undertaking projects to come up with better solution to add value to the business. Conducting briefing session for the teams and up skilling them for different roles. Conducted successful process training for new joiners. Conducting assessment and monitoring progress for new joiners. Co-coordinating with clients and conducting transition of all new joiners from training to the production floor. Maintaining daily synopsis of training and batch files which includes all the progress trend of each trainees, Creating mitigation plan if required and getting them implemented. Show less

Mumbai Area, India

Collecting Debts on Charged off Accounts. To resolve the Queries of the Customers on phone calls and providing first call resolution. Objection and Issue handling to settle the accounts for the Customers. Convincing customers to clear their debts and explain them the advantages of clearing debts. To complete the targets effectively and efficiently by giving quality and productivity as per the norms. Communicate effectively with team members and sharing best my best practice to create a… Show more Collecting Debts on Charged off Accounts. To resolve the Queries of the Customers on phone calls and providing first call resolution. Objection and Issue handling to settle the accounts for the Customers. Convincing customers to clear their debts and explain them the advantages of clearing debts. To complete the targets effectively and efficiently by giving quality and productivity as per the norms. Communicate effectively with team members and sharing best my best practice to create a winning culture within the team. Working together as team and achieving our targets and performing well on individual basis Show less

Bachelor Of Science (Bsc), Chemistry

Activities and Societies: have successfully completed a disaster management course, i am a team player.

Bachelor Of Science (Bsc), Chemistry, Second Class