Deepu Thomas Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Provide technical support to a variety of ACT Health applications, which may include developing and maintaining SQL objects and learning the underlying scripting and product design tools for one or more systems.Manage user requests, audits and system management functions to ensure the ongoing seamless operation of systems and hardware. Undertake investigation and research activities relating to assigned ICT tasks.Provide second-level technical support for operational… Show more Provide technical support to a variety of ACT Health applications, which may include developing and maintaining SQL objects and learning the underlying scripting and product design tools for one or more systems.Manage user requests, audits and system management functions to ensure the ongoing seamless operation of systems and hardware. Undertake investigation and research activities relating to assigned ICT tasks.Provide second-level technical support for operational issues associated with applications supported by Digital Solutions Division. Work with the business and other technical resources to investigate chronic business and technical issues and propose options for resolution. Manage other small technical ICT projects to achieve business objectives. Provide technical support services to ACT Health project teams including assisting in the assessing and prioritisation of technical requests and undertaking technical project tasks. Develop and maintain relevant technical documentation. Show less

Canberra, Australia

• Audit and authorize application deployment on ACT Schools net.• Maintain a record of licence details and all related documents of Schools net Software.• Maintain Database with details of software usage.• Continually monitor Tickets and action then appropriately• Undertake and/or manage various ICT initiatives and other tasks relating to thedelivery of ICT services to a range of clients in schools and the Directorate and reportingon their status.• Coordinate ICT… Show more • Audit and authorize application deployment on ACT Schools net.• Maintain a record of licence details and all related documents of Schools net Software.• Maintain Database with details of software usage.• Continually monitor Tickets and action then appropriately• Undertake and/or manage various ICT initiatives and other tasks relating to thedelivery of ICT services to a range of clients in schools and the Directorate and reportingon their status.• Coordinate ICT service delivery requests including liaison with other Shared Services ICTteams and business areas• Build relationships with users, technical staff, management and customers to identifyissues, find appropriate solutions and provide advice in an ITIL based environment• Maintain procedures relating to the activities within the workplace• Assist the coordination and the provision of SSICT Services including:actioning and authorisation of service requests• Monitoring service delivery.• Provide effective problem resolution in relation to daily operational issues in line with standardprocedures and policies.• Contribute in the development of departmental ICT policy that relates to the provision ofinformation technology services to Education Directorate.• Assist with the co-ordination of whole of government ICT initiatives and processes Show less

Sydney, New South Wales, Australia

 Microsoft Server 2003/2008/2012 setup and administration. Active Directory and GPO administration. Microsoft SQL 2005/2008/2012 servers’ migrations and administration. MS Exchange 2010/2013, SharePoint 2010/2013, Office 365 administration. Firewall and appliances implementation in existing networks and administration. LAN/WLAN/WAN security planning and execution. Backup and Recovery solutions and procedures management. Phone Systems administration – Hosted… Show more  Microsoft Server 2003/2008/2012 setup and administration. Active Directory and GPO administration. Microsoft SQL 2005/2008/2012 servers’ migrations and administration. MS Exchange 2010/2013, SharePoint 2010/2013, Office 365 administration. Firewall and appliances implementation in existing networks and administration. LAN/WLAN/WAN security planning and execution. Backup and Recovery solutions and procedures management. Phone Systems administration – Hosted PBX, PBX, IP PBX Provide innovative technical solutions that address and enhance numerous IT processes. Cloud infrastructure WAN redundancy. Client support portal. Provide day-to-day oversight of IT infrastructure, VOIP phone system, network security and outsourced vendor relationships. Lead the efforts to define, analyze and implement technical and functional improvements. Significantly cut expenditures by building self-sustaining networks in environments with no in-house IT personnel. Successfully implement virtualization technologies with existing customers, decreasing costs while increasing sales. Build and implement customized Backup and Recovery policies for any business size. Continuously customer-focused, taking the lead during major equipment malfunctions, prioritizing and making emergency decisions to quickly restore client productivity. Deliver comprehensive Level 1, 2 and 3 technical support by phone/remote/face-to-face while overseeing the In-house Tier 1 Datacenter. Show less

Planning and managing the installation, upgrade, repair, movement and replacement of hardware and software Implementing network architectures including LANs/WANs Identifying hardware and software technical problems and malfunctions related to LANs/WANs and related servers Problem solving and infrastructure planning Providing technical assistance and training to end user Troubleshoot managing and maintaining a Microsoft Server2011, 2008 & 2003, Windows7, windows Vista… Show more Planning and managing the installation, upgrade, repair, movement and replacement of hardware and software Implementing network architectures including LANs/WANs Identifying hardware and software technical problems and malfunctions related to LANs/WANs and related servers Problem solving and infrastructure planning Providing technical assistance and training to end user Troubleshoot managing and maintaining a Microsoft Server2011, 2008 & 2003, Windows7, windows Vista, Windows XP, Windows 2000 and streamlining the user policy Managing User accounts using Active Directory Implementation of TCP/IP & related Services-DHCP/DNS/WINS Trouble shooting MS Office 2003, 2007 and 2010 Implementation of domain and client configuration Handling and configuring Routers, Switch, Hub and modems, LAN/WAN connectivity and structure cabling Implementing and maintaining small and medium Enterprises. Setup and Configure Microsoft ISA and TMG Servers, VPNs. Install Switches and create appropriate VLAN. Onsite support for clients on Level 1 , Level 2,Level 3 issues based Provide Level 2 Support for clients over the telephone. Install Exchange servers and Manage Exchange Servers.Citrix Xen center 5.6 management and configuration. Publishing applications and desktop. Citrix access management console monitoring Symantec Backup exec 2010 R3 management Shadow protect backup solution configuration Exchange 2007 management. Server 2008 Active directory management. Virtual server configuration and load evaluation using Citrix Xen center 5.6 Thin client image capturing and reimaging. Customizing software for different security groups. Show less

• Implementing and maintaining small and medium enterprises• Onsite support for clients on Level 1 and Level 2 issues • Provide Level 2 Support for clients over the telephone• Monitoring Services for clients based on SLA’s using Nable(Remote Monitoring and Management Solution)• Responsible for troubleshooting client workstations, laptops and servers on both hardware and software issues• Build and configure workstations, Servers, and configure Switches and AP’s• Keeping… Show more • Implementing and maintaining small and medium enterprises• Onsite support for clients on Level 1 and Level 2 issues • Provide Level 2 Support for clients over the telephone• Monitoring Services for clients based on SLA’s using Nable(Remote Monitoring and Management Solution)• Responsible for troubleshooting client workstations, laptops and servers on both hardware and software issues• Build and configure workstations, Servers, and configure Switches and AP’s• Keeping track of the progress of service requests tickets placed through Job Management System• Participate in network rollout for clients including preparation of network documents of existing clients• Perform routine maintenance on client machines• Onsite administrative and technical support for assigned businesses• Responsible for keeping track of backup activities• Windows 2003 Active Directory Management• Server virtualisation using VMware, Windows Hyper-V servers• Active directory forest and domain migration• Design and implement project for the clients under the provided SLA• Design and configuration of server hardware• Implement and maintain Windows Active Directory base network with domains / sub domains and create external trust between different forests• Install and manage Exchange Servers Show less

Bachelor'S Degree, Electronics And Communications Engineering

Secodary School Leaving Certificate, Science