Building data platform for new businessLead automation efforts for existing solutions

Acted as a spoc and scrum master, leading the delivery of all sprints and interaction with productowners to facilitate the development and integration of advanced suite of customer assistance tools.The product anticipates what your users need and guides them through the online journey withuseful snippets of information with self service, chat, knowledge base and email.Worked on impact analysis, single sign on integration, risk analysis, project planning, timeline,managing… Show more Acted as a spoc and scrum master, leading the delivery of all sprints and interaction with productowners to facilitate the development and integration of advanced suite of customer assistance tools.The product anticipates what your users need and guides them through the online journey withuseful snippets of information with self service, chat, knowledge base and email.Worked on impact analysis, single sign on integration, risk analysis, project planning, timeline,managing deliverable, spoc to customers, change management and quality control. Show less

Product enhancement lead for finance and ed-tech clients. The new product enabledorganisations to deliver an exceptional customer experience on a global scale across engagement channelsand interactions.Performed requirement and gap analysis and created business rules for the migration to the newproduct.Worked on solution design and worked directly with the stakeholders.Integral part of the wider team and assisting across projects

Product enhancement lead for finance and ed-tech clients. The new product enabledorganisations to deliver an exceptional customer experience on a global scale across engagement channelsand interactions.Performed requirement and gap analysis and created business rules for the migration to the newproduct.Worked on solution design and worked directly with the stakeholders.Integral part of the wider team and assisting across projects

This was a software built in house to maintain a textile industry, consisted of all modulesinventory management, billing, hr & payroll, reporting, procurement which was deployed across multiplelocationsCreated an in depth cost analysis report based on the data available in the database which was notpreviously available and was not even considered possibleSoftware support, reporting, data migration, system maintenance, new requirement gathering andanalysis, solution… Show more This was a software built in house to maintain a textile industry, consisted of all modulesinventory management, billing, hr & payroll, reporting, procurement which was deployed across multiplelocationsCreated an in depth cost analysis report based on the data available in the database which was notpreviously available and was not even considered possibleSoftware support, reporting, data migration, system maintenance, new requirement gathering andanalysis, solution design and documentation, testing, deployment and user training Show less