I firmly believe that the key to an ethical, sustainable, and successful business is empathy. I reached this conclusion through over 15 years’ experience in a wide range of customer-facing roles. From sales to tech support, I always stay focused on the client. My empathy became my biggest strength as I worked on unraveling the thoughts, feelings, and behaviors of customers and clients to help pivot business strategies to accommodate, and even predict, their needs. With most of my experience being in small and startup businesses, I have worked closely with different teams, always as the voice of the customer base. Through these inter-departmental collaborations, I have learned quite a bit. Jack of all trades, master of none? More like a clutch hitter.