Derrick Galster, Mba, A-Csm, Cspo Email & Phone Number

Indianapolis, In, Us

Carmel, In, Us

Carmel, In, Us

As a Consulting Director at CuroGens, a Microsoft Partner and certified system integrator, I led a global team of project managers and consultants who deliver innovative, scalable, and cost-effective business solutions to our clients across various industries and global regions. I have extensive professional experience in business operations, project management, information technology, team management, people management, consulting, and insurance. I have obtained my M.B.A. and hold certifications as an Advanced Scrum Master and Product Owner from Scrum Alliance.

Carmel, In, Us

Progressed to consulting manager role and took on additional responsibilities. During this period, I provided project management services for our most complex projects, those facing the most challenges and risks requiring my experience, excellent communication, negotiation, and client expectation setting. Directly managed consultants, project managers, project teams, and took over leading, training, and coaching our project managers.Highlights: • Created and implemented an internal project methodology at CuroGens for Microsoft D365 ERP implementations.• Established internal PMO team of project managers and trained them to correctly use our project methodology and project implementation tools for consistently successful project deliveries.

Carmel, In, Us

Highly driven project manager and scrum master that is able to leverage knowledge and experience with both agile and waterfall methodologies to determine the best project approach for our clients. Proficient in agile coaching, team leadership, and organizational change management. Able to successfully lead complex multimillion-dollar projects and deliverables that meet or exceed timeline and budgetary targets. Experienced in expectation setting, negotiating, and rescuing troubled projects. Accomplished presenting to C-Suite, steering committees, project stakeholders, and other levels of the business. Highlights: • Served as Scrum Master on a large-scale system upgrade and ERP implementation for a global company that sells over 20,000 different products. • Introduced agile practices, provided change management, agile leadership, and agile coaching to both external clients and CuroGens. Transitioned clients and internal teams to agile methodologies and mindset.• Secured CuroGens a substantial performance bonus paid by the client for delivery of vital project scope ahead of schedule.

Carmel, In, Us

Product Owner serving as project lead for the integration of the entire operations department into a single workflow platform. The program serves as a single data source across the business allowing for standardization across functions, streamlining of processes, scalability, and automation. Highlights:• Created and prioritized product requirements for our development team comprised of business analysts, quality analysts, internal, and external developers. Developed product vision, project roadmap, and collaborated on the minimum viable product (MVP) for our project go-live. • Negotiated with project stakeholders at multiple levels within the business, led the development team, and actively managed the product backlog. Managed the design, planning, implementation, and quality assurance (user-testing) phases of the build.

Carmel, In, Us

Operations Analyst of the Business Consulting Team ("BCT") specialized in long-term care insurance, operations, legal, fraud, internal and external auditing, and process improvements.Highlights:• Business consulting for external clients, we performed both off-site and on-site claim audits of several long-term care company's claim and business operations. Engagements were focused on best claim practices with the goal to root out process inefficiencies, compliance issues, and gaps in processes.• Researched, managed, and implemented multiple process improvement projects using lean process methodologies.

Carmel, Indiana, Us

Team Lead within operations and on the consumer support & oversight team. Served as a clinical & quality auditor and was a key member of the company's initial benefit determination and appeal of denied claims committees. I am an experienced analytical problem-solver, confident decision-maker, and long-term care subject matter expert. This team resolved legal and insurance compliance inquiries submitted by lawyers, various state departments of insurance, customers, and the better business bureau. Highlights:• Team Lead in operations working with IT representing operations as subject matter expert and providing analysis of business processes, systems, and business requirements to provide technology tools.

Carmel, Indiana, Us

Carmel, Indiana, Us

Carmel, Indiana, Us

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Psychology