Heading the Global Live Operations team, based in Amsterdam and Berlin, focused on Optimizing and Developing our Live Operations team.The Live Operations team of >400 agents globally, supporting our day-2-day last mile delivery Logistics of JET's employed courier base.Focus points:- Optimize our operational efficiency, standardization & improving the day to day Operations of our Logistics network- Automation of tasks, using AI, and increasing self service of our network- Increase the service levels of our global Live Operations teams

- Lead global logistics integration, as part of post merger Takeaway and Just Eat- Head of Expansion Program, Landing & Expanding the JET employed logistics model in multiple markets globally- Lead various Global Growth, Operational Excellence and (cost) Improvement projects

Deloitte Consulting - Strategy & Operations - Operational ExcellenceAssignments:- 2015-2016: Standardising and harmonising the operational processes for the Benelux financial services department of a German car manufacturer, to achieve the expected 2020 efficiency gains from the Benelux cluster- 2015: Composing and implementing a KPI/KRI dashboard on Cyber Security including governance, procedures and processes for a large Dutch technology company in electronics, healthcare and lighting- 2014: Optimizing the shared service performance, by improving financial processes and striving for continuous improvement, at two new SSC for a leading European waste management company- 2014: Author of "The Business Case for True Pricing", a report drafted by True Price, Deloitte, EY and PwC- 2014: Project management for one of the Dutch main Banks as part of the AQR project of the DNB- 2013: Implementing Lean management and continuous improvement by multiple workshops and improvement initiatives for a global audit firm- 2013: Analysing the go-to-market performance of Mid-Market sales in Europe for the world's largest office supplies retailer- 2013: Designing a project programme for the implementation of a new CRM system for a ministerial division of the Ministry of Economic Affairs

Assignments:-2012: Process consultant; Business process redesign as a result of a new Oracle ERP system at the ‘Rijksgebouwendienst’-2011: Project coordinator for two asset development projects of Vattenfall (Nuon) in the department of Coal, Lignite & Infrastructure-2011: Project Coordinator at Vattenfall (Nuon) for the development of the Gas Storage Epe II project-2011: Project coordinator for the implementation of the 'Rijkspas' at the Dutch Ministry of EL&I-2010: Implementing a new HR system (P-direkt), solving problems with end users and improving the new processes at the Dutch Ministry of BZK-2010: Supporting the process implementation on a new service for clients at the Dutch Ministry of VROM

Working on different projects to improve business between South(ern) Africa and the Netherlands.Currently (May 09) active with an Economic Trade Mission on Water Management and Transport & Logistics. Organized together with the Dutch Government.

Working for iWink and writing my final thesis for my Master Business Administration, regarding the business case for an online lead generation platform.