Deidra Baker Email & Phone Number

Heber City, Ut, Us

Lehi, Utah, United States

Manage the Process & HR Department. Oversee all functions related to process implementation, employee satisfaction, employee job performance, employee training, company culture, events, and office facilities. My mission is to bring on employees who portray our company's core values and grow the company with happy, and highly qualified employees. I create quarterly training programs to keep employee knowledge up to date with the latest changes in products and processes. Perform regular audits to assess and identify performance problems, process holes, and best practices and use that information to improve processes, and productivity and streamline our SOPs.

Lehi, Utah, United States

Manage the HR & Process Department at Gargle, Inc. Oversee all recruitment, onboarding, employee relations, performance management, and policy implementation. Ensure that Gargle Inc. maintains a positive culture by managing and executing regular company events, lunches, team activities, etc.Manage all process documentation for Gargle, Inc. and keep our internal Intranet up to date with detailed SOPs and resources for employees. Work with stakeholders and product fulfillment teams to implement innovative and efficient processes. Write in-depth SOPs for all positions and functions within the company. Audit employee performance and have regular employee 1:1s to set process goals together and improve the efficiency and productivity of the individual and company. Lead a weekly process meeting to present employees' process ideas. Analyze, evaluate, and implement new processes and best practices. Regularly audit SOPs and best practices to keep them accurate and relevant to business operations. Serve as a member of the company's leadership team. Oversee all business process development projects from start to finish.

Lehi, Utah, United States

Managed all process documentation for a start-up digital marketing company. Worked with stakeholders and product fulfillment teams to implement innovative and efficient processes. Wrote in-depth SOPs for all positions and functions within the company. Audited employee performance and had regular employee 1:1s to set process goals together and improve the efficiency and productivity of the company. Served as a liaison between employees and the leadership team to bring their process recommendations to fruition. Oversaw business process development projects from start to finish.

Heber City, Ut

Heber City, Ut

Manage administrative tasks for a book of business of about 150 clients, provide exceptional customer service and fulfill marketing orders such as direct mail, website and SEO packages, dynamic call tracking, etc. Provide leadership and training to four additional coordinators and facilitate weekly client services team meetings.

Heber City, Ut

Assessed, planned, implemented and evaluated a worksite wellness program for 18 employees. Provided nutrition and physical activity tips and references, held weekly weigh-ins and partnered with a local gym to provide fitness classes and gym access before work, after work and during lunch hours. Helped employees achieve an average of 3% weight loss.

Park City, Ut

Answered all incoming phone calls and provided customer service to Ranch Club members. Booked reservations, hotels, flights, transportation, etc. for all members. Coordinated clubhouse activities and facilitated registration for members.