Deidre Jackson Email & Phone Number

Waikato, New Zealand

Support leaders globally with change requirements to support adoption and growthCollaborate with project managers and create and develop change plans to support adoption at deployment. Project have included SAP CRM and Microsoft 365.

Hamilton

Apply structured Prosci change management approach using ADKAR methodology to support adoption.Partner with departmental managers to identify gap analysis, risk assessment and change readiness of their teams. Developed strategies to support user adoption and mitigate resistance.

Hamilton, New Zealand

Responsible for the day to day management of the IS Support Team, providing support and assistance to the Gallagher team nationally and internationally.Establish business process to support efficiency in processing help desk task, e.g. PC Builds, call management.Collaborate with key stakeholders, e.g. R&D leaders, with niche IT requirements to support timely equipment delvier and access rights.

Hamilton New Zealand

Member of the management team for CRM implementatoin. (SAP and SalesForce.com)Facilitating Impact accessment and gap anaylsis workshops with key stakeholder from the business. Reporting back to project managemnet on findings.Liasing with buisness unit managers throughout the life of the project, to assist them with leading their teams on the changes.Manage the training and documentation activities for the project; including the training needs analysis and training plan.Lead the project change team once transitioned from 'build'​ to 'change'Support the CRM Manager in Buisness Readiness Acceptance.

Working to ISO 17025 standard for the DNA and Animal Health laboratorys.Identify, design and implement improvements to buisness processes (in terms of staff time, cost, quality and service).Interpret relevant ISO and quality standards for diagnostics then implement any changes/updates to meet these quality standards.Define and implement a customer service standard within the GeneMark buisness.Management of the quality improvement requrest system for GeneMark.Management of quality KPI's.Management of IANZ, ISO, ISAG accreditations for GeneMark and Animal Health businesses.Meet all Health & Wellbeing, building WOF and trade waste regulations and standards.Achievements:- Successful implementation of new customer service standard.Tertiary level achieved for all of LIC after Testing site was audited for the ACC partnership programmeISO 17025 accreditation maintained for Teslink North, Testlink South and Animal HealthLeading a team to progress the documenting of S.O.P's for the administration and analysis areas of GeneMark