Deidre (Stewart) Gibson Email & Phone Number

I am responsible for supervising and mentoring team members to provide long-term SLA-based support for EHR systems. I collaborate with my team, Client Success leaders, and my manager to ensure the delivery of world-class services to our clients and continually improve the quality and efficiency of our delivery. I follow established guidelines, processes, and procedures to achieve team goals, including delivering top-notch work of my own.

I provide application expertise for long-term SLA-based service to Tegria clients. This involves supporting EHR and peripheral applications across multiple clients, addressing issues, fulfilling system enhancement requests, and handling project-based tasks.

Responsible for all build changes related to fee schedules, self-pay discount tables, charge capture, charge router, cost center assignment, and charge related workqueues. Build claim edits, review claim errors and assist with identifying common areas of revenue loss. As a Revenue Integrity analyst, I continually look to identify charge capture opportunities or compliance issues in revenue producing departments. Including researching billing and coding regulations. Effectively communicate, and assist in implementing any necessary changes, to impacted areas that affect policy, financial, charge capture, patient care, billing, and coding operations. Utilize reporting as an effective tool for scoping and prioritizing issue areas. Work closely with internal charge capture auditors to identify and develop tools for measuring error rates, cause of error, prioritization of work (high dollar and timely filing), workqueue build and assist with on-site department training to help reduce occurrences of identified errors. Work with clinical teams to determine solutions for charging related issues, including tracing sources to identify and resolve specific problem areas. Analyze metrics and data to improve workflows and EPIC build. Work closely with Charge Description Master. Liaison with Revenue Cycle, IT, and clinical departments to link EPIC and charge master. Skilled problem solver and root cause analyst. Support finance, operations, and revenue cycle teams through optimizations and special projects. Recently went through a successful enterprise standardization and upgrade for Cerner Lab, CoPath and Haemonetics Blood Bank modules. I was instrumental to identify, test and ensure proper charge mapping from order to result to charge. Identified inconsistent workflows across campuses and worked with many team members to develop solutions to charging behaviors that were not standardized or previously identified prior to upgrade.

As a nurse auditor, I was responsible for reviewing patient records and auditing patient account charges by identifying, examining, and verifying the performance of certain specified aspects of nursing care by using established criteria. In addition I ensured that the organization was charging its patients fairly and confirming if billing procedures were consistent with applicable regulations. I also reviewed medical records to check if the patients were administered the right treatments. I helped to minimize the incidences of wrongly overcharging/undercharging patients. I also helped drive process and workflow improvements related to charge capture to reduce repeated errors. I have a combined knowledge of in field health-care management and accountancy.

Orange County, California Area

Bachelor'S Degree, Health Informatics

Licensed Vocational Nurse, Nursing Administration

A.A., Math, Science, Sociology, Psychology