Deion A. Email & Phone Number

Georgia, United States

• Leads development of large features that can span across multiple teams
• Takes the lead on high-priority issues and completes work without assistance
• Contributes development efficiency and process improvements across the product
• Participates in discussions and decisions for high-level product modifications
• Influences teams and stake holders to achieve project goals
• Understands the impact of modifications to areas of expertise

Georgia, United States

• Leads the development of small features and corrects high difficulty defects
• Creates advanced unit and functional tests for more difficult areas of the system
• Provides cross-team circle of influence
• Offers code review suggestions on alternative ways to accomplish the same outcome
• Justifies decisions and achieves multi-team consent and buy-in
• Offers development efficiency and process improvements in areas of expertise

Georgia, United States

• Develop medium to high complexity new modules according to specifications.
• Develop and maintain systems and applications involving a wide variety of programming and languages
• Modify, repair, or expand existing programs to correct errors, increase efficiency, upgrade interfaces, and improve performance
• Follow existing coding standards and develop coding techniques that improve the quality of software written
• Conduct regular code reviews to enforce coding standards and high-quality solutions
• Provide mentoring and guidance to associate developers

Georgia, United States

• Accountable to one's own agile scrum team members and the organization to deliver high-quality technical solutions to provide business value
• Journey with one's own team on continual improvement through iterative software development cycles
• Develop advanced coding techniques that improve the quality of software written
• Collaborate with team members to self-manage business value-based solutions from concept to market
• Solicit customer feedback and improvements through participation in Sprint Reviews

Georgia, United States

• Corrects simple defects
• Participates in discussions
• Practices writing clean code including properly named variables and methods
• Follows established coding standards
• Follows simple project requirements
• Identifies code location and fixes simple issues through debugging

Georgia, United States

• Provide application support for customer orders, installs, and deliveries to over 2200 stores
• Troubleshoot, transfer, and escalate incidents in a call center environment
• Document every call with a ticket in the Service Now ticketing system
• Effectively search and create Knowledge Base articles regarding client issues
• Prevent reoccurring issues with timely follow-ups and detailed resolutions in all tickets

Georgia, United States

• Analyzed and resolved help desk tickets in Service Desk within the SLA
• Implemented escalation guidelines to effectively assign and prioritize tickets
• Delivered exceptional lT support to 100+ clients with a positive attitude and a smile
• Enforced company security by incorporating effective hardware imaging & formatting
• Regulated downtime of company devices by maintaining replacement resources
• Researched and identified new technology and methods to improve the company

Georgia, United States

• Repaired customer devices and established a customer base for Fix-It program
• Supplied technical support to customers and completed sales
• Preserved inventory of replacement parts and organized customer logs

Georgia, United States

• Streamlined store productivity by implementing outstanding time management techniques
• Developed company satisfaction by promptly resolving all customer and clientele issues
• Managed and trained 20+ clerks, cashiers, and self-checkout attendants

Bachelor Of Science (B.S.), Computer Science

Formerly Southern Polytechnic State University

Bachelor Of Science (B.S.), Computer Science

Merged with Kennesaw State University in Fall 2015