Deirdra Ware Email & Phone Number

United States

Handle escalated telephone calls transferred from customer service representatives. Reconcile cash, checks, and credit card payments with accuracy and integrity. Prepare daily reports tracking production and financial stats. Oversee the submission of MRS applications. Address staff issues and concerns. Coach and correct staff as necessary. Document performance issues. Audit files for accuracy. Train staff on exam processes and procedures. Contact customers to resolve issues regarding payment. Process mail on Pitney Bowes mail machine and prepare for pickup. Assist exam customer service representatives with daily tasks as needed. Supervise staff of 4-8 direct reports

Henderson, Nevada

Provided customer service to consumer while setting up payment Arrangement to past due acct from 0-180 days past due. Processed Payments via credit cards, M/G and W/U. Educated consumer how to stay current on vehicle loans.

Las Vegas, Nevada Area

Educated consumers with defaulted student loans over 180 days. Assist customers with enrollment process for Rehabilitation programs. Processed payments, financial statements and retrieved signed rehabilitation paperwork by email.

Las Vegas, Nevada Area

Took vital signs, patient histories, roomed patients, processed referrals, did suture and bandage removals, cleaned instruments, disinfected, and stocked exam rooms, phoned in prescriptions, did phlebotomy, venipuncture, and assisted physician with exams and procedures. Also did front desk check ins/outs, verified insurance, collected co-pays, processed checks, did ICD-9/CPT coding, EMR, scanned documents, processed medical release paperwork, and put together new patient packets.